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Troubleshooting a USB 3.0 device that connects as USB 2.0 on a USB 3.0 port


“This device can perform faster.” appears even though I inserted external HDD to USB 3.0 portUSB 3.0 port no longer recognizing USB 2.0 devices, seems to still work with USB 3.0 devicesCan USB 2.0 power a USB 3.0 external HDD?Copying files to USB 3.0 external HDD connected to USB 3.0 hub with external power supply connected to USB 2.0 port hangs and stops with IO errorUSB port randomly behave as 2.0/3.0Must two plugs of USB 3.0 Y cable be connected to the same device?USB 3.0 port does not recognize USB 2.0 devicesWill a single USB 3.0 port power two 2.5" hard drives?How to consistently get USB 3.0 connections to multiple external hard drives from a single USB 3.0 port connected via a USB 3.0 hub?Why does Windows 10 assign different port numbers to the same USB port when plugging in 3.0 vs. 2.0 device?













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So on my 5 year old laptop when I connect a 3.0 USB drives, the device connects as USB 3.0 and I can utilize its full speed.



When I connect a 3.0 HDD to the 3.0 port, it sometimes connects as 3.0/2.0 with the HDD sometimes failing to respond. This used to not happen in the beginning when I got the laptop, which leads me to think the USB port is worn out and is unable to provide enough power since the issue persists with a different hard disk drives and different USB cables and there is no issue on another laptop.



I am trying to connect the Intel® RealSense™ Depth Camera D435 which requires a USB 3.0 connection to fully function but it always connects as USB 2.0 on my 5 year old laptop, but works fine on another laptop.



So I want to know is the issue related to power or the USB 3.0 data pins contacts on the port?



I am guessing the cause is insufficient power to the device as small usb 3.0 drives connects fine.










share|improve this question





























    0















    So on my 5 year old laptop when I connect a 3.0 USB drives, the device connects as USB 3.0 and I can utilize its full speed.



    When I connect a 3.0 HDD to the 3.0 port, it sometimes connects as 3.0/2.0 with the HDD sometimes failing to respond. This used to not happen in the beginning when I got the laptop, which leads me to think the USB port is worn out and is unable to provide enough power since the issue persists with a different hard disk drives and different USB cables and there is no issue on another laptop.



    I am trying to connect the Intel® RealSense™ Depth Camera D435 which requires a USB 3.0 connection to fully function but it always connects as USB 2.0 on my 5 year old laptop, but works fine on another laptop.



    So I want to know is the issue related to power or the USB 3.0 data pins contacts on the port?



    I am guessing the cause is insufficient power to the device as small usb 3.0 drives connects fine.










    share|improve this question



























      0












      0








      0








      So on my 5 year old laptop when I connect a 3.0 USB drives, the device connects as USB 3.0 and I can utilize its full speed.



      When I connect a 3.0 HDD to the 3.0 port, it sometimes connects as 3.0/2.0 with the HDD sometimes failing to respond. This used to not happen in the beginning when I got the laptop, which leads me to think the USB port is worn out and is unable to provide enough power since the issue persists with a different hard disk drives and different USB cables and there is no issue on another laptop.



      I am trying to connect the Intel® RealSense™ Depth Camera D435 which requires a USB 3.0 connection to fully function but it always connects as USB 2.0 on my 5 year old laptop, but works fine on another laptop.



      So I want to know is the issue related to power or the USB 3.0 data pins contacts on the port?



      I am guessing the cause is insufficient power to the device as small usb 3.0 drives connects fine.










      share|improve this question
















      So on my 5 year old laptop when I connect a 3.0 USB drives, the device connects as USB 3.0 and I can utilize its full speed.



      When I connect a 3.0 HDD to the 3.0 port, it sometimes connects as 3.0/2.0 with the HDD sometimes failing to respond. This used to not happen in the beginning when I got the laptop, which leads me to think the USB port is worn out and is unable to provide enough power since the issue persists with a different hard disk drives and different USB cables and there is no issue on another laptop.



      I am trying to connect the Intel® RealSense™ Depth Camera D435 which requires a USB 3.0 connection to fully function but it always connects as USB 2.0 on my 5 year old laptop, but works fine on another laptop.



      So I want to know is the issue related to power or the USB 3.0 data pins contacts on the port?



      I am guessing the cause is insufficient power to the device as small usb 3.0 drives connects fine.







      usb external-hard-drive usb-3






      share|improve this question















      share|improve this question













      share|improve this question




      share|improve this question








      edited 1 hour ago









      JakeGould

      32.6k10100142




      32.6k10100142










      asked 1 hour ago









      FirifireFirifire

      63




      63






















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