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DirectTV black out the screen and says “Your network conditions may be degrading your video stream.”


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0















While watching DirectTV NOW programs, the screen will go black with a note that says:




"Your network conditions may be degrading your video stream. Please check that your network's settings, signal, and equipment location are optimal for a solid internet condition."




If this problem is the fault of my network condition, where should I go to check it and correct it?










share|improve this question









New contributor




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  • Welcome to SuperUser. Is your connection wired or wireless?

    – Doug Deden
    2 hours ago











  • My guess would be it’s detecting a slow download speed. What’s your download speed you pay for?

    – DrZoo
    24 mins ago
















0















While watching DirectTV NOW programs, the screen will go black with a note that says:




"Your network conditions may be degrading your video stream. Please check that your network's settings, signal, and equipment location are optimal for a solid internet condition."




If this problem is the fault of my network condition, where should I go to check it and correct it?










share|improve this question









New contributor




sandy is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.





















  • Welcome to SuperUser. Is your connection wired or wireless?

    – Doug Deden
    2 hours ago











  • My guess would be it’s detecting a slow download speed. What’s your download speed you pay for?

    – DrZoo
    24 mins ago














0












0








0








While watching DirectTV NOW programs, the screen will go black with a note that says:




"Your network conditions may be degrading your video stream. Please check that your network's settings, signal, and equipment location are optimal for a solid internet condition."




If this problem is the fault of my network condition, where should I go to check it and correct it?










share|improve this question









New contributor




sandy is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.












While watching DirectTV NOW programs, the screen will go black with a note that says:




"Your network conditions may be degrading your video stream. Please check that your network's settings, signal, and equipment location are optimal for a solid internet condition."




If this problem is the fault of my network condition, where should I go to check it and correct it?







networking






share|improve this question









New contributor




sandy is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.











share|improve this question









New contributor




sandy is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.









share|improve this question




share|improve this question








edited 2 hours ago









JakeGould

32.6k10100142




32.6k10100142






New contributor




sandy is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
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asked 2 hours ago









sandysandy

11




11




New contributor




sandy is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.





New contributor





sandy is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.






sandy is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.













  • Welcome to SuperUser. Is your connection wired or wireless?

    – Doug Deden
    2 hours ago











  • My guess would be it’s detecting a slow download speed. What’s your download speed you pay for?

    – DrZoo
    24 mins ago



















  • Welcome to SuperUser. Is your connection wired or wireless?

    – Doug Deden
    2 hours ago











  • My guess would be it’s detecting a slow download speed. What’s your download speed you pay for?

    – DrZoo
    24 mins ago

















Welcome to SuperUser. Is your connection wired or wireless?

– Doug Deden
2 hours ago





Welcome to SuperUser. Is your connection wired or wireless?

– Doug Deden
2 hours ago













My guess would be it’s detecting a slow download speed. What’s your download speed you pay for?

– DrZoo
24 mins ago





My guess would be it’s detecting a slow download speed. What’s your download speed you pay for?

– DrZoo
24 mins ago










1 Answer
1






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From what i understand, this is an Internet video streaming service. What the message most likely means is a slow connection from a) the device you're watching on, to b) their server.



This can be because your device is not well connected to your home Internet router, your router has a slow Internet connection or you are overloading your Internet connection with other things (e.g. file uploads), or their systems are overloaded. You can individually troubleshoot all but their system being overloaded.



For example, you can try using a wired connection to your home Internet router.






share|improve this answer
























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    1 Answer
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    1 Answer
    1






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    active

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    active

    oldest

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    0














    From what i understand, this is an Internet video streaming service. What the message most likely means is a slow connection from a) the device you're watching on, to b) their server.



    This can be because your device is not well connected to your home Internet router, your router has a slow Internet connection or you are overloading your Internet connection with other things (e.g. file uploads), or their systems are overloaded. You can individually troubleshoot all but their system being overloaded.



    For example, you can try using a wired connection to your home Internet router.






    share|improve this answer




























      0














      From what i understand, this is an Internet video streaming service. What the message most likely means is a slow connection from a) the device you're watching on, to b) their server.



      This can be because your device is not well connected to your home Internet router, your router has a slow Internet connection or you are overloading your Internet connection with other things (e.g. file uploads), or their systems are overloaded. You can individually troubleshoot all but their system being overloaded.



      For example, you can try using a wired connection to your home Internet router.






      share|improve this answer


























        0












        0








        0







        From what i understand, this is an Internet video streaming service. What the message most likely means is a slow connection from a) the device you're watching on, to b) their server.



        This can be because your device is not well connected to your home Internet router, your router has a slow Internet connection or you are overloading your Internet connection with other things (e.g. file uploads), or their systems are overloaded. You can individually troubleshoot all but their system being overloaded.



        For example, you can try using a wired connection to your home Internet router.






        share|improve this answer













        From what i understand, this is an Internet video streaming service. What the message most likely means is a slow connection from a) the device you're watching on, to b) their server.



        This can be because your device is not well connected to your home Internet router, your router has a slow Internet connection or you are overloading your Internet connection with other things (e.g. file uploads), or their systems are overloaded. You can individually troubleshoot all but their system being overloaded.



        For example, you can try using a wired connection to your home Internet router.







        share|improve this answer












        share|improve this answer



        share|improve this answer










        answered 2 hours ago









        Christoph SommerChristoph Sommer

        3596




        3596






















            sandy is a new contributor. Be nice, and check out our Code of Conduct.










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