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Why is my Focusrite Scarlett 2i4 no longer recognized?

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1

1

Last night, after a year of continued and problem free use, I discovered that my computer no longer detects my Scarlett 2i4. My DAW (Ableton Live 9.1) says that no audio devices are detected and even Windows 8 cannot see it in audio devices.

I am running Windows 8.1 x64

Scarlett connected via original USB cable (no powered hub).

I have tried every USB port on motherboard and switched around the cable.

I have the latest Focusrite drivers and have reinstalled them twice.

Scarlett 2i4 appears in device manager, but not recognized by DAW or Windows > sounds / audio devices.

I also, have tried this on my iMac running OS 10.8, and my ASUS N56VJ laptop running windows 8.1 x64bit, yet the same issue is occurring which seems to worryingly confirm that the issue is, indeed, hardware related.

From the information I have providided, am I correct in thinking that the device is faulty and needs replacing?

usb troubleshooting

share|improve this question

asked Apr 27 '14 at 14:42

JakeJake

111113

bumped to the homepage by Community♦ yesterday

This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.

migrated from sound.stackexchange.com Apr 27 '14 at 17:28

This question came from our site for sound engineers, producers, editors, and enthusiasts.

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  99% chance of "yes", assuming you already tried replacing the cable.
  
  – Debra
  Apr 27 '14 at 19:41
  

  
  
  
  

add a comment | 

1

1

Last night, after a year of continued and problem free use, I discovered that my computer no longer detects my Scarlett 2i4. My DAW (Ableton Live 9.1) says that no audio devices are detected and even Windows 8 cannot see it in audio devices.

I am running Windows 8.1 x64

Scarlett connected via original USB cable (no powered hub).

I have tried every USB port on motherboard and switched around the cable.

I have the latest Focusrite drivers and have reinstalled them twice.

Scarlett 2i4 appears in device manager, but not recognized by DAW or Windows > sounds / audio devices.

I also, have tried this on my iMac running OS 10.8, and my ASUS N56VJ laptop running windows 8.1 x64bit, yet the same issue is occurring which seems to worryingly confirm that the issue is, indeed, hardware related.

From the information I have providided, am I correct in thinking that the device is faulty and needs replacing?

usb troubleshooting

share|improve this question

asked Apr 27 '14 at 14:42

JakeJake

111113

bumped to the homepage by Community♦ yesterday

This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.

migrated from sound.stackexchange.com Apr 27 '14 at 17:28

This question came from our site for sound engineers, producers, editors, and enthusiasts.

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  99% chance of "yes", assuming you already tried replacing the cable.
  
  – Debra
  Apr 27 '14 at 19:41
  

  
  
  
  

add a comment | 

Last night, after a year of continued and problem free use, I discovered that my computer no longer detects my Scarlett 2i4. My DAW (Ableton Live 9.1) says that no audio devices are detected and even Windows 8 cannot see it in audio devices.

I am running Windows 8.1 x64

Scarlett connected via original USB cable (no powered hub).

I have tried every USB port on motherboard and switched around the cable.

I have the latest Focusrite drivers and have reinstalled them twice.

Scarlett 2i4 appears in device manager, but not recognized by DAW or Windows > sounds / audio devices.

I also, have tried this on my iMac running OS 10.8, and my ASUS N56VJ laptop running windows 8.1 x64bit, yet the same issue is occurring which seems to worryingly confirm that the issue is, indeed, hardware related.

From the information I have providided, am I correct in thinking that the device is faulty and needs replacing?

usb troubleshooting

share|improve this question

asked Apr 27 '14 at 14:42

JakeJake

111113

share|improve this question

asked Apr 27 '14 at 14:42

JakeJake

111113

share|improve this question

asked Apr 27 '14 at 14:42

JakeJake

111113

asked Apr 27 '14 at 14:42

JakeJake

111113

asked Apr 27 '14 at 14:42

JakeJake

111113

2 Answers
2

active

oldest

votes

0

I just had this exact same problem.

What you have to do is to go to the driver website. and
to download and install the drivers where it said Windows XP Only.

My system is Windows 8 and this solution worked fine for me.

Before I tried the Windows 7/8 drivers but they didn't work.

share|improve this answer

edited Jul 18 '14 at 23:40

Hastur

13.9k53268

answered Jul 18 '14 at 21:34

David TomaDavid Toma

1

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Thanks David, Unfortunately I replaced the unit, but will remember this if the issue happens again.
  
  – Jake
  Jul 19 '14 at 23:51
  

  
  
  
  

add a comment | 

-1

Just reinstall the drivers while USB Scarlet 2i4 is NOT connected. Then restart the PC and after the Windows starts connect the Scarlet 2i4.

This is written in the manual...

share|improve this answer

answered Jun 23 '15 at 22:02

71GA71GA

1118

add a comment | 

0

I just had this exact same problem.

What you have to do is to go to the driver website. and
to download and install the drivers where it said Windows XP Only.

My system is Windows 8 and this solution worked fine for me.

Before I tried the Windows 7/8 drivers but they didn't work.

share|improve this answer

edited Jul 18 '14 at 23:40

Hastur

13.9k53268

answered Jul 18 '14 at 21:34

David TomaDavid Toma

1

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Thanks David, Unfortunately I replaced the unit, but will remember this if the issue happens again.
  
  – Jake
  Jul 19 '14 at 23:51
  

  
  
  
  

add a comment | 

0

I just had this exact same problem.

What you have to do is to go to the driver website. and
to download and install the drivers where it said Windows XP Only.

My system is Windows 8 and this solution worked fine for me.

Before I tried the Windows 7/8 drivers but they didn't work.

share|improve this answer

edited Jul 18 '14 at 23:40

Hastur

13.9k53268

answered Jul 18 '14 at 21:34

David TomaDavid Toma

1

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Thanks David, Unfortunately I replaced the unit, but will remember this if the issue happens again.
  
  – Jake
  Jul 19 '14 at 23:51
  

  
  
  
  

add a comment | 

I just had this exact same problem.

What you have to do is to go to the driver website. and
to download and install the drivers where it said Windows XP Only.

My system is Windows 8 and this solution worked fine for me.

Before I tried the Windows 7/8 drivers but they didn't work.

share|improve this answer

edited Jul 18 '14 at 23:40

Hastur

13.9k53268

answered Jul 18 '14 at 21:34

David TomaDavid Toma

1

share|improve this answer

edited Jul 18 '14 at 23:40

Hastur

13.9k53268

answered Jul 18 '14 at 21:34

David TomaDavid Toma

1

edited Jul 18 '14 at 23:40

Hastur

13.9k53268

edited Jul 18 '14 at 23:40

Hastur

13.9k53268

answered Jul 18 '14 at 21:34

David TomaDavid Toma

1

answered Jul 18 '14 at 21:34

David TomaDavid Toma

1

-1

Just reinstall the drivers while USB Scarlet 2i4 is NOT connected. Then restart the PC and after the Windows starts connect the Scarlet 2i4.

This is written in the manual...

share|improve this answer

answered Jun 23 '15 at 22:02

71GA71GA

1118

add a comment | 

-1

Just reinstall the drivers while USB Scarlet 2i4 is NOT connected. Then restart the PC and after the Windows starts connect the Scarlet 2i4.

This is written in the manual...

share|improve this answer

answered Jun 23 '15 at 22:02

71GA71GA

1118

add a comment | 

Just reinstall the drivers while USB Scarlet 2i4 is NOT connected. Then restart the PC and after the Windows starts connect the Scarlet 2i4.

This is written in the manual...

share|improve this answer

answered Jun 23 '15 at 22:02

71GA71GA

1118

share|improve this answer

answered Jun 23 '15 at 22:02

71GA71GA

1118

answered Jun 23 '15 at 22:02

71GA71GA

1118

answered Jun 23 '15 at 22:02

71GA71GA

1118