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My computer randomly crash and show weird colors

.everyoneloves__top-leaderboard:empty,.everyoneloves__mid-leaderboard:empty,.everyoneloves__bot-mid-leaderboard:empty{ height:90px;width:728px;box-sizing:border-box;
}

4

This really happen randomly. My computer can be on for 10 minutes or 4 hours before it happens. When this shows up I have choice but to manually restart.

It can get really hard to troubleshoot since I can play games for 3-5 hours without it crashing. Then I'm like "Yeah! I finally fixed it!". The next time I turn on my computer watch a movie for 15 minutes, crash(see image below) :(

I sometime get this error in the event viewer:

A timeout was reached (30000 milliseconds) while waiting for the Hi-Rez Studios Authenticate and Update Service service to connect.

I did some research and could not find what this means exactly. [This was fixed after I uninstalled SMITE]

My specs:

Windows 10

CPU i5-3570k

RAM 16GB DDR3

HDD 1TB WD Caviar Black

SSD Crucial M500 120GB

GPU Asus R9 390 

PSU Corsair CX750M 

MOBO EVGA Z77 FTW

I don't know what can be wrong with my computer I already tried a few things to troubleshoot but can't find what is wrong.

1. I just got my video card replaced and I also tried it in another computer and it works fine.


2. I tried another power supply. Does the same thing.


3. Switched my RAM sticks into almost every possible ways. Also tried just 1 stick.


4. I did a virus scan, hard drive test and memtest.


5. Wait for a few video drivers update


6. Test it on two different monitor. One at a time and with a different cable.


7. I reinstalled Windows

What should be my next step?

I still have not tried to:

• Buy a better CPU fan (currently have the stock one)


• Try another CPU or
  motherboard

Update:

I still have not found how to fix this. If you have any suggestions let me know

I will do more testing tonight and will post an update tomorrow.

Currently testing:

On my motherboard I have a switch to go from BIOS1, BIOS2 or BIOS3.
Right now I'm trying the different options.
If this does not work I'll try to update the BIOS.

video windows-10 freeze crash

share|improve this question

edited Oct 1 '15 at 22:29

phil652

asked Sep 29 '15 at 23:52

phil652phil652

141111

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  This has nothing to do with your CPU or Windows.
  
  – Ramhound
  Sep 29 '15 at 23:55
  
  
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @Ramhound If this has nothing to do with the CPU or Windows, what are the different options that I have?
  
  – phil652
  Sep 29 '15 at 23:59
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  You have verified it is't the GPU, my first instinct, is that its the monitor. It can't be the CPU because your not using its iGPU I presume. This also isn't a software problem in that it isn't Windows, so reinstalling Windows if its a hardware problem, is a waste of time.
  
  – Ramhound
  Sep 30 '15 at 0:02
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @Ramhound Thank you for your reply. I will give it a try. Since I have 2 monitors plugged in I will try to just use one at a time. Could a bad video cable do this?
  
  – phil652
  Sep 30 '15 at 0:07
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Its possible but I don't think so because multiple GPUs have had this problem, and I presume only two constants exists, the monitor and the cable connected it. You also indicate it happens randomly, if it was the cable, then it would happen always.
  
  – Ramhound
  Sep 30 '15 at 0:10
  

  
  
  
  

 | 
show 12 more comments

4

This really happen randomly. My computer can be on for 10 minutes or 4 hours before it happens. When this shows up I have choice but to manually restart.

It can get really hard to troubleshoot since I can play games for 3-5 hours without it crashing. Then I'm like "Yeah! I finally fixed it!". The next time I turn on my computer watch a movie for 15 minutes, crash(see image below) :(

I sometime get this error in the event viewer:

A timeout was reached (30000 milliseconds) while waiting for the Hi-Rez Studios Authenticate and Update Service service to connect.

I did some research and could not find what this means exactly. [This was fixed after I uninstalled SMITE]

My specs:

Windows 10

CPU i5-3570k

RAM 16GB DDR3

HDD 1TB WD Caviar Black

SSD Crucial M500 120GB

GPU Asus R9 390 

PSU Corsair CX750M 

MOBO EVGA Z77 FTW

I don't know what can be wrong with my computer I already tried a few things to troubleshoot but can't find what is wrong.

1. I just got my video card replaced and I also tried it in another computer and it works fine.


2. I tried another power supply. Does the same thing.


3. Switched my RAM sticks into almost every possible ways. Also tried just 1 stick.


4. I did a virus scan, hard drive test and memtest.


5. Wait for a few video drivers update


6. Test it on two different monitor. One at a time and with a different cable.


7. I reinstalled Windows

What should be my next step?

I still have not tried to:

• Buy a better CPU fan (currently have the stock one)


• Try another CPU or
  motherboard

Update:

I still have not found how to fix this. If you have any suggestions let me know

I will do more testing tonight and will post an update tomorrow.

Currently testing:

On my motherboard I have a switch to go from BIOS1, BIOS2 or BIOS3.
Right now I'm trying the different options.
If this does not work I'll try to update the BIOS.

video windows-10 freeze crash

share|improve this question

edited Oct 1 '15 at 22:29

phil652

asked Sep 29 '15 at 23:52

phil652phil652

141111

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  This has nothing to do with your CPU or Windows.
  
  – Ramhound
  Sep 29 '15 at 23:55
  
  
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @Ramhound If this has nothing to do with the CPU or Windows, what are the different options that I have?
  
  – phil652
  Sep 29 '15 at 23:59
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  You have verified it is't the GPU, my first instinct, is that its the monitor. It can't be the CPU because your not using its iGPU I presume. This also isn't a software problem in that it isn't Windows, so reinstalling Windows if its a hardware problem, is a waste of time.
  
  – Ramhound
  Sep 30 '15 at 0:02
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @Ramhound Thank you for your reply. I will give it a try. Since I have 2 monitors plugged in I will try to just use one at a time. Could a bad video cable do this?
  
  – phil652
  Sep 30 '15 at 0:07
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Its possible but I don't think so because multiple GPUs have had this problem, and I presume only two constants exists, the monitor and the cable connected it. You also indicate it happens randomly, if it was the cable, then it would happen always.
  
  – Ramhound
  Sep 30 '15 at 0:10
  

  
  
  
  

 | 
show 12 more comments

This really happen randomly. My computer can be on for 10 minutes or 4 hours before it happens. When this shows up I have choice but to manually restart.

It can get really hard to troubleshoot since I can play games for 3-5 hours without it crashing. Then I'm like "Yeah! I finally fixed it!". The next time I turn on my computer watch a movie for 15 minutes, crash(see image below) :(

I sometime get this error in the event viewer:

A timeout was reached (30000 milliseconds) while waiting for the Hi-Rez Studios Authenticate and Update Service service to connect.

I did some research and could not find what this means exactly. [This was fixed after I uninstalled SMITE]

My specs:

Windows 10

CPU i5-3570k

RAM 16GB DDR3

HDD 1TB WD Caviar Black

SSD Crucial M500 120GB

GPU Asus R9 390 

PSU Corsair CX750M 

MOBO EVGA Z77 FTW

I don't know what can be wrong with my computer I already tried a few things to troubleshoot but can't find what is wrong.

1. I just got my video card replaced and I also tried it in another computer and it works fine.


2. I tried another power supply. Does the same thing.


3. Switched my RAM sticks into almost every possible ways. Also tried just 1 stick.


4. I did a virus scan, hard drive test and memtest.


5. Wait for a few video drivers update


6. Test it on two different monitor. One at a time and with a different cable.


7. I reinstalled Windows

What should be my next step?

I still have not tried to:

• Buy a better CPU fan (currently have the stock one)


• Try another CPU or
  motherboard

Update:

I still have not found how to fix this. If you have any suggestions let me know

I will do more testing tonight and will post an update tomorrow.

Currently testing:

On my motherboard I have a switch to go from BIOS1, BIOS2 or BIOS3.
Right now I'm trying the different options.
If this does not work I'll try to update the BIOS.

video windows-10 freeze crash

share|improve this question

edited Oct 1 '15 at 22:29

phil652

asked Sep 29 '15 at 23:52

phil652phil652

141111

Windows 10

CPU i5-3570k

RAM 16GB DDR3

HDD 1TB WD Caviar Black

SSD Crucial M500 120GB

GPU Asus R9 390 

PSU Corsair CX750M 

MOBO EVGA Z77 FTW

share|improve this question

edited Oct 1 '15 at 22:29

phil652

asked Sep 29 '15 at 23:52

phil652phil652

141111

share|improve this question

edited Oct 1 '15 at 22:29

phil652

asked Sep 29 '15 at 23:52

phil652phil652

141111

asked Sep 29 '15 at 23:52

phil652phil652

141111

asked Sep 29 '15 at 23:52

phil652phil652

141111

1 Answer
1

active

oldest

votes

1

So I finally fixed my issue. Like periket2000 said it's a problem with my motherboard. It seems like my top PCIE slot does not work properly. When I tried to put my video card into another PCIE slot I was not getting any video. I called EVGA support and they told me the bottom slots do not use the same 6 pin connector as the top slot(s?).

I plugged my video card into the 4th slot and it works like a charm. My motherboard is still under warranty but as long as it works I use it like this. I can't manage to not have a computer for a few weeks.

Thank you for your help. Very appreciated.

share|improve this answer

answered Oct 5 '15 at 16:45

phil652phil652

141111

add a comment | 

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1

So I finally fixed my issue. Like periket2000 said it's a problem with my motherboard. It seems like my top PCIE slot does not work properly. When I tried to put my video card into another PCIE slot I was not getting any video. I called EVGA support and they told me the bottom slots do not use the same 6 pin connector as the top slot(s?).

I plugged my video card into the 4th slot and it works like a charm. My motherboard is still under warranty but as long as it works I use it like this. I can't manage to not have a computer for a few weeks.

Thank you for your help. Very appreciated.

share|improve this answer

answered Oct 5 '15 at 16:45

phil652phil652

141111

add a comment | 

1

So I finally fixed my issue. Like periket2000 said it's a problem with my motherboard. It seems like my top PCIE slot does not work properly. When I tried to put my video card into another PCIE slot I was not getting any video. I called EVGA support and they told me the bottom slots do not use the same 6 pin connector as the top slot(s?).

I plugged my video card into the 4th slot and it works like a charm. My motherboard is still under warranty but as long as it works I use it like this. I can't manage to not have a computer for a few weeks.

Thank you for your help. Very appreciated.

share|improve this answer

answered Oct 5 '15 at 16:45

phil652phil652

141111

add a comment | 

So I finally fixed my issue. Like periket2000 said it's a problem with my motherboard. It seems like my top PCIE slot does not work properly. When I tried to put my video card into another PCIE slot I was not getting any video. I called EVGA support and they told me the bottom slots do not use the same 6 pin connector as the top slot(s?).

I plugged my video card into the 4th slot and it works like a charm. My motherboard is still under warranty but as long as it works I use it like this. I can't manage to not have a computer for a few weeks.

Thank you for your help. Very appreciated.

share|improve this answer

answered Oct 5 '15 at 16:45

phil652phil652

141111

share|improve this answer

answered Oct 5 '15 at 16:45

phil652phil652

141111

answered Oct 5 '15 at 16:45

phil652phil652

141111

answered Oct 5 '15 at 16:45

phil652phil652

141111