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Registry key disappears after a while
The 2019 Stack Overflow Developer Survey Results Are In
Announcing the arrival of Valued Associate #679: Cesar Manara
Planned maintenance scheduled April 17/18, 2019 at 00:00UTC (8:00pm US/Eastern)Printer options follow Office documentsCannot Create Key: Error Writing to the Windows 7 RegistryWindows box occasionally repeating key “a” endlesslyWord 2010 - Registry Key for AutoCorrect OptionsUnable to delete registry keyEditing registry for the error - One of your object libraries (I) is missing or damaged. Please run setup to install itMS Office 2013 refers to old file serverChange Windows permissions on single registry keyHow to recover lost Microsoft Office 2013 Product Key after Windows 10 Reset PC'Microsoft Access Database' persists in 'Create New' Explorer menu after deleting .accdb ShellNew registry key
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One of my users has had a problem in the past when printing documents from Office 2012. After attempting to print, she got the message that the printer could not be found. Apparently, the cause of this was Office 2012, which would prevent printing after it detected a problem.
I found a solution in the following link: https://support.microsoft.com/en-us/help/983035/how-to-prevent-office-2010-from-disabling-printers . I added the registry key "DisablePrintFeaturesOnCrash" under HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0CommonGeneral and set it to 0, which seemed to solve the problems she was having.
Flash forward a couple of months, and I got a call from her telling me that the problem had resurfaced. After checking the registry, I found out that the registry key was gone. I added it again, and she could print again.
A few days later however, the registry key has disappeared again! She herself cannot remove the key (she can't access the registry), and none of my colleagues has touched that computer in weeks.
What could possibly remove that key? Is there a way to find out what process removed that key? And is it possible to prevent deletion of the key?
Thanks!
windows-7 microsoft-office windows-registry printing
asked yesterday
JoeJoe
54
add a comment |
One of my users has had a problem in the past when printing documents from Office 2012. After attempting to print, she got the message that the printer could not be found. Apparently, the cause of this was Office 2012, which would prevent printing after it detected a problem.
I found a solution in the following link: https://support.microsoft.com/en-us/help/983035/how-to-prevent-office-2010-from-disabling-printers . I added the registry key "DisablePrintFeaturesOnCrash" under HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0CommonGeneral and set it to 0, which seemed to solve the problems she was having.
Flash forward a couple of months, and I got a call from her telling me that the problem had resurfaced. After checking the registry, I found out that the registry key was gone. I added it again, and she could print again.
A few days later however, the registry key has disappeared again! She herself cannot remove the key (she can't access the registry), and none of my colleagues has touched that computer in weeks.
What could possibly remove that key? Is there a way to find out what process removed that key? And is it possible to prevent deletion of the key?
Thanks!
windows-7 microsoft-office windows-registry printing
asked yesterday
JoeJoe
54
add a comment |
One of my users has had a problem in the past when printing documents from Office 2012. After attempting to print, she got the message that the printer could not be found. Apparently, the cause of this was Office 2012, which would prevent printing after it detected a problem.
I found a solution in the following link: https://support.microsoft.com/en-us/help/983035/how-to-prevent-office-2010-from-disabling-printers . I added the registry key "DisablePrintFeaturesOnCrash" under HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0CommonGeneral and set it to 0, which seemed to solve the problems she was having.
Flash forward a couple of months, and I got a call from her telling me that the problem had resurfaced. After checking the registry, I found out that the registry key was gone. I added it again, and she could print again.
A few days later however, the registry key has disappeared again! She herself cannot remove the key (she can't access the registry), and none of my colleagues has touched that computer in weeks.
What could possibly remove that key? Is there a way to find out what process removed that key? And is it possible to prevent deletion of the key?
Thanks!
windows-7 microsoft-office windows-registry printing
asked yesterday
JoeJoe
54
One of my users has had a problem in the past when printing documents from Office 2012. After attempting to print, she got the message that the printer could not be found. Apparently, the cause of this was Office 2012, which would prevent printing after it detected a problem.
I found a solution in the following link: https://support.microsoft.com/en-us/help/983035/how-to-prevent-office-2010-from-disabling-printers . I added the registry key "DisablePrintFeaturesOnCrash" under HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0CommonGeneral and set it to 0, which seemed to solve the problems she was having.
Flash forward a couple of months, and I got a call from her telling me that the problem had resurfaced. After checking the registry, I found out that the registry key was gone. I added it again, and she could print again.
A few days later however, the registry key has disappeared again! She herself cannot remove the key (she can't access the registry), and none of my colleagues has touched that computer in weeks.
What could possibly remove that key? Is there a way to find out what process removed that key? And is it possible to prevent deletion of the key?
Thanks!
windows-7 microsoft-office windows-registry printing
windows-7 microsoft-office windows-registry printing
asked yesterday
JoeJoe
54
asked yesterday
JoeJoe
54
asked yesterday
JoeJoe
54
asked yesterday
JoeJoe
54
asked yesterday
JoeJoe
54
54
add a comment |
add a comment |
1 Answer
1
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oldest
votes
You must enable auditing to track changes with the registry, though you must specify an object to audit. To do this in the registry, right click a key, select permissions, advanced, auditing -> then add the object in here that you'd like to audit, and the actions that the object has taken that you want to track. You will then see the specified changes to the key made by the object in event viewer under windows logs -> Security.
Because you are trying to track changes for an object you do not know (the cause of the registry key removal), it would be best to check permissions on the key just to see what has access to delete it. If there are no permissions in there that you were not expecting, then I suspect it was the application itself. The registry entries can be updated or regenerated following an application update, depending on how the application update is designed to interact with the registry (in this case I assume regenerate as your custom key is being deleted). I would not recommend amending the permissions on these keys as you could consequently then receive application errors.
Therefore, if you have noticed that the issue has arisen when the user first tries to print on a given day, a logon group policy to import your custom registry key should suffice. However, if you notice that the issue can happen suddenly, i.e. the user can print a number of times, then suddenly it stops working- then you would need to manually intervene unfortunately. I would have suggested to give the user access to import their own registry key (through a .reg file) though if the registry key IS being regenerated then her permissions will also be removed making that suggestion unreliable. These are proposed solely on the symptoms you have stated.
answered yesterday
RhysPickettRhysPickett
586
add a comment |
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You must enable auditing to track changes with the registry, though you must specify an object to audit. To do this in the registry, right click a key, select permissions, advanced, auditing -> then add the object in here that you'd like to audit, and the actions that the object has taken that you want to track. You will then see the specified changes to the key made by the object in event viewer under windows logs -> Security.
Because you are trying to track changes for an object you do not know (the cause of the registry key removal), it would be best to check permissions on the key just to see what has access to delete it. If there are no permissions in there that you were not expecting, then I suspect it was the application itself. The registry entries can be updated or regenerated following an application update, depending on how the application update is designed to interact with the registry (in this case I assume regenerate as your custom key is being deleted). I would not recommend amending the permissions on these keys as you could consequently then receive application errors.
Therefore, if you have noticed that the issue has arisen when the user first tries to print on a given day, a logon group policy to import your custom registry key should suffice. However, if you notice that the issue can happen suddenly, i.e. the user can print a number of times, then suddenly it stops working- then you would need to manually intervene unfortunately. I would have suggested to give the user access to import their own registry key (through a .reg file) though if the registry key IS being regenerated then her permissions will also be removed making that suggestion unreliable. These are proposed solely on the symptoms you have stated.
answered yesterday
RhysPickettRhysPickett
586
add a comment |
You must enable auditing to track changes with the registry, though you must specify an object to audit. To do this in the registry, right click a key, select permissions, advanced, auditing -> then add the object in here that you'd like to audit, and the actions that the object has taken that you want to track. You will then see the specified changes to the key made by the object in event viewer under windows logs -> Security.
Because you are trying to track changes for an object you do not know (the cause of the registry key removal), it would be best to check permissions on the key just to see what has access to delete it. If there are no permissions in there that you were not expecting, then I suspect it was the application itself. The registry entries can be updated or regenerated following an application update, depending on how the application update is designed to interact with the registry (in this case I assume regenerate as your custom key is being deleted). I would not recommend amending the permissions on these keys as you could consequently then receive application errors.
Therefore, if you have noticed that the issue has arisen when the user first tries to print on a given day, a logon group policy to import your custom registry key should suffice. However, if you notice that the issue can happen suddenly, i.e. the user can print a number of times, then suddenly it stops working- then you would need to manually intervene unfortunately. I would have suggested to give the user access to import their own registry key (through a .reg file) though if the registry key IS being regenerated then her permissions will also be removed making that suggestion unreliable. These are proposed solely on the symptoms you have stated.
answered yesterday
RhysPickettRhysPickett
586
add a comment |
You must enable auditing to track changes with the registry, though you must specify an object to audit. To do this in the registry, right click a key, select permissions, advanced, auditing -> then add the object in here that you'd like to audit, and the actions that the object has taken that you want to track. You will then see the specified changes to the key made by the object in event viewer under windows logs -> Security.
Because you are trying to track changes for an object you do not know (the cause of the registry key removal), it would be best to check permissions on the key just to see what has access to delete it. If there are no permissions in there that you were not expecting, then I suspect it was the application itself. The registry entries can be updated or regenerated following an application update, depending on how the application update is designed to interact with the registry (in this case I assume regenerate as your custom key is being deleted). I would not recommend amending the permissions on these keys as you could consequently then receive application errors.
Therefore, if you have noticed that the issue has arisen when the user first tries to print on a given day, a logon group policy to import your custom registry key should suffice. However, if you notice that the issue can happen suddenly, i.e. the user can print a number of times, then suddenly it stops working- then you would need to manually intervene unfortunately. I would have suggested to give the user access to import their own registry key (through a .reg file) though if the registry key IS being regenerated then her permissions will also be removed making that suggestion unreliable. These are proposed solely on the symptoms you have stated.
answered yesterday
RhysPickettRhysPickett
586
You must enable auditing to track changes with the registry, though you must specify an object to audit. To do this in the registry, right click a key, select permissions, advanced, auditing -> then add the object in here that you'd like to audit, and the actions that the object has taken that you want to track. You will then see the specified changes to the key made by the object in event viewer under windows logs -> Security.
Because you are trying to track changes for an object you do not know (the cause of the registry key removal), it would be best to check permissions on the key just to see what has access to delete it. If there are no permissions in there that you were not expecting, then I suspect it was the application itself. The registry entries can be updated or regenerated following an application update, depending on how the application update is designed to interact with the registry (in this case I assume regenerate as your custom key is being deleted). I would not recommend amending the permissions on these keys as you could consequently then receive application errors.
Therefore, if you have noticed that the issue has arisen when the user first tries to print on a given day, a logon group policy to import your custom registry key should suffice. However, if you notice that the issue can happen suddenly, i.e. the user can print a number of times, then suddenly it stops working- then you would need to manually intervene unfortunately. I would have suggested to give the user access to import their own registry key (through a .reg file) though if the registry key IS being regenerated then her permissions will also be removed making that suggestion unreliable. These are proposed solely on the symptoms you have stated.
answered yesterday
RhysPickettRhysPickett
586
answered yesterday
RhysPickettRhysPickett
586
answered yesterday
RhysPickettRhysPickett
586
answered yesterday
RhysPickettRhysPickett
586
586
add a comment |
add a comment |
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