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Student can't open Word 365 document
The Next CEO of Stack OverflowOutlook, Word, and normal.dot (2003 Edition)How to backup an open Word 2003 document?Convert MS Word frames to tableWord (2010): There is insufficient memory or disk space. Word cannot display the requested fontOffice 365 Account with Windows Phone 8.1Can I use Office 365 Business Premium at home for personal use?Word 365 on RDS does not openOutlook 2016 and several email accounts causing random long hang upsWord Macro for Replacing Words at Specific Intervals with a BlankWord persistently can't connect to authenticate Office account (“Sorry, we are having some temporary server issues”), but Excel can
I am trying to help a student. She has .edu in her email address and is trying to use Word 365. She has logged on, but when she tries to open a new document, she gets the following error:
Sorry, we couldn't create your new document
You can try again in a few minutes or go to OneDrive for Business now
What is the proper way for a student to open a new document? When she chooses OneDrive for Business, it does open a new document. But, since she's a student, not a business, I don't know how successful that will be, or if that is the proper direction.
microsoft-word office365
asked Aug 22 '15 at 16:41
thursdaysgeekthursdaysgeek
1,23381830
bumped to the homepage by Community♦ 1 hour ago
This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
add a comment |
I am trying to help a student. She has .edu in her email address and is trying to use Word 365. She has logged on, but when she tries to open a new document, she gets the following error:
Sorry, we couldn't create your new document
You can try again in a few minutes or go to OneDrive for Business now
What is the proper way for a student to open a new document? When she chooses OneDrive for Business, it does open a new document. But, since she's a student, not a business, I don't know how successful that will be, or if that is the proper direction.
microsoft-word office365
asked Aug 22 '15 at 16:41
thursdaysgeekthursdaysgeek
1,23381830
bumped to the homepage by Community♦ 1 hour ago
This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
This is a document that has been shared by another student or created by said student?
– Ramhound
Aug 22 '15 at 16:43
@Ramhound a new document. But apparently OneDrive for Business is also for schools?
– thursdaysgeek
Aug 22 '15 at 16:46
Why is the second part of your comment a question? Office 365 is a product name for both an office subscription service and a cloud service. OneDrive for Business uses a Sharepoint backend.
– Ramhound
Aug 22 '15 at 16:51
Is the student's Office 365 account a University account? Or something else? Has she tried using her Office account on another computer?
– Twisty Impersonator
Aug 23 '15 at 2:01
It is a university account, and she was unable to access the file from another computer. She copied the text into an email and mailed it to herself, and thus got it to a computer that had standard Word.
– thursdaysgeek
Aug 25 '15 at 18:40
add a comment |
I am trying to help a student. She has .edu in her email address and is trying to use Word 365. She has logged on, but when she tries to open a new document, she gets the following error:
Sorry, we couldn't create your new document
You can try again in a few minutes or go to OneDrive for Business now
What is the proper way for a student to open a new document? When she chooses OneDrive for Business, it does open a new document. But, since she's a student, not a business, I don't know how successful that will be, or if that is the proper direction.
microsoft-word office365
asked Aug 22 '15 at 16:41
thursdaysgeekthursdaysgeek
1,23381830
I am trying to help a student. She has .edu in her email address and is trying to use Word 365. She has logged on, but when she tries to open a new document, she gets the following error:
Sorry, we couldn't create your new document
You can try again in a few minutes or go to OneDrive for Business now
What is the proper way for a student to open a new document? When she chooses OneDrive for Business, it does open a new document. But, since she's a student, not a business, I don't know how successful that will be, or if that is the proper direction.
microsoft-word office365
microsoft-word office365
asked Aug 22 '15 at 16:41
thursdaysgeekthursdaysgeek
1,23381830
asked Aug 22 '15 at 16:41
thursdaysgeekthursdaysgeek
1,23381830
edited Aug 22 '15 at 16:53
thursdaysgeek
asked Aug 22 '15 at 16:41
thursdaysgeekthursdaysgeek
1,23381830
asked Aug 22 '15 at 16:41
thursdaysgeekthursdaysgeek
1,23381830
asked Aug 22 '15 at 16:41
thursdaysgeekthursdaysgeek
1,23381830
1,23381830
bumped to the homepage by Community♦ 1 hour ago
This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
bumped to the homepage by Community♦ 1 hour ago
This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
This is a document that has been shared by another student or created by said student?
– Ramhound
Aug 22 '15 at 16:43
@Ramhound a new document. But apparently OneDrive for Business is also for schools?
– thursdaysgeek
Aug 22 '15 at 16:46
Why is the second part of your comment a question? Office 365 is a product name for both an office subscription service and a cloud service. OneDrive for Business uses a Sharepoint backend.
– Ramhound
Aug 22 '15 at 16:51
Is the student's Office 365 account a University account? Or something else? Has she tried using her Office account on another computer?
– Twisty Impersonator
Aug 23 '15 at 2:01
It is a university account, and she was unable to access the file from another computer. She copied the text into an email and mailed it to herself, and thus got it to a computer that had standard Word.
– thursdaysgeek
Aug 25 '15 at 18:40
add a comment |
This is a document that has been shared by another student or created by said student?
– Ramhound
Aug 22 '15 at 16:43
@Ramhound a new document. But apparently OneDrive for Business is also for schools?
– thursdaysgeek
Aug 22 '15 at 16:46
Why is the second part of your comment a question? Office 365 is a product name for both an office subscription service and a cloud service. OneDrive for Business uses a Sharepoint backend.
– Ramhound
Aug 22 '15 at 16:51
Is the student's Office 365 account a University account? Or something else? Has she tried using her Office account on another computer?
– Twisty Impersonator
Aug 23 '15 at 2:01
It is a university account, and she was unable to access the file from another computer. She copied the text into an email and mailed it to herself, and thus got it to a computer that had standard Word.
– thursdaysgeek
Aug 25 '15 at 18:40
This is a document that has been shared by another student or created by said student?
– Ramhound
Aug 22 '15 at 16:43
This is a document that has been shared by another student or created by said student?
– Ramhound
Aug 22 '15 at 16:43
@Ramhound a new document. But apparently OneDrive for Business is also for schools?
– thursdaysgeek
Aug 22 '15 at 16:46
@Ramhound a new document. But apparently OneDrive for Business is also for schools?
– thursdaysgeek
Aug 22 '15 at 16:46
Why is the second part of your comment a question? Office 365 is a product name for both an office subscription service and a cloud service. OneDrive for Business uses a Sharepoint backend.
– Ramhound
Aug 22 '15 at 16:51
Why is the second part of your comment a question? Office 365 is a product name for both an office subscription service and a cloud service. OneDrive for Business uses a Sharepoint backend.
– Ramhound
Aug 22 '15 at 16:51
Is the student's Office 365 account a University account? Or something else? Has she tried using her Office account on another computer?
– Twisty Impersonator
Aug 23 '15 at 2:01
Is the student's Office 365 account a University account? Or something else? Has she tried using her Office account on another computer?
– Twisty Impersonator
Aug 23 '15 at 2:01
It is a university account, and she was unable to access the file from another computer. She copied the text into an email and mailed it to herself, and thus got it to a computer that had standard Word.
– thursdaysgeek
Aug 25 '15 at 18:40
It is a university account, and she was unable to access the file from another computer. She copied the text into an email and mailed it to herself, and thus got it to a computer that had standard Word.
– thursdaysgeek
Aug 25 '15 at 18:40
add a comment |
1 Answer
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votes
This could be a number of different things. Though she opened it on another system you indicated it Word client - and not the online version so issues may still exists. I would recommend trying these steps if you encounter it again.
- Try different browsers to rule out application issues.
- Try opening it the same way on different system to rule out profile issues or computer issues.
- Try taking the content of the document and pasting it into a new document to rule out file issues.
If it's number 1 or 2, than additional assistance may be required from IT support. Anything from corrupt profile, to malware could be your issues.
If it's 3 - this happens occasionally where a document appears to work in word desktop client - but has some type of corruption in it and the web version can't handle it. The web version of word is not as tolerant to file issues as the desktop client is.
answered Sep 6 '15 at 4:06
Jesus ShelbyJesus Shelby
1,188169
add a comment |
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This could be a number of different things. Though she opened it on another system you indicated it Word client - and not the online version so issues may still exists. I would recommend trying these steps if you encounter it again.
- Try different browsers to rule out application issues.
- Try opening it the same way on different system to rule out profile issues or computer issues.
- Try taking the content of the document and pasting it into a new document to rule out file issues.
If it's number 1 or 2, than additional assistance may be required from IT support. Anything from corrupt profile, to malware could be your issues.
If it's 3 - this happens occasionally where a document appears to work in word desktop client - but has some type of corruption in it and the web version can't handle it. The web version of word is not as tolerant to file issues as the desktop client is.
answered Sep 6 '15 at 4:06
Jesus ShelbyJesus Shelby
1,188169
add a comment |
This could be a number of different things. Though she opened it on another system you indicated it Word client - and not the online version so issues may still exists. I would recommend trying these steps if you encounter it again.
- Try different browsers to rule out application issues.
- Try opening it the same way on different system to rule out profile issues or computer issues.
- Try taking the content of the document and pasting it into a new document to rule out file issues.
If it's number 1 or 2, than additional assistance may be required from IT support. Anything from corrupt profile, to malware could be your issues.
If it's 3 - this happens occasionally where a document appears to work in word desktop client - but has some type of corruption in it and the web version can't handle it. The web version of word is not as tolerant to file issues as the desktop client is.
answered Sep 6 '15 at 4:06
Jesus ShelbyJesus Shelby
1,188169
add a comment |
This could be a number of different things. Though she opened it on another system you indicated it Word client - and not the online version so issues may still exists. I would recommend trying these steps if you encounter it again.
- Try different browsers to rule out application issues.
- Try opening it the same way on different system to rule out profile issues or computer issues.
- Try taking the content of the document and pasting it into a new document to rule out file issues.
If it's number 1 or 2, than additional assistance may be required from IT support. Anything from corrupt profile, to malware could be your issues.
If it's 3 - this happens occasionally where a document appears to work in word desktop client - but has some type of corruption in it and the web version can't handle it. The web version of word is not as tolerant to file issues as the desktop client is.
answered Sep 6 '15 at 4:06
Jesus ShelbyJesus Shelby
1,188169
This could be a number of different things. Though she opened it on another system you indicated it Word client - and not the online version so issues may still exists. I would recommend trying these steps if you encounter it again.
- Try different browsers to rule out application issues.
- Try opening it the same way on different system to rule out profile issues or computer issues.
- Try taking the content of the document and pasting it into a new document to rule out file issues.
If it's number 1 or 2, than additional assistance may be required from IT support. Anything from corrupt profile, to malware could be your issues.
If it's 3 - this happens occasionally where a document appears to work in word desktop client - but has some type of corruption in it and the web version can't handle it. The web version of word is not as tolerant to file issues as the desktop client is.
answered Sep 6 '15 at 4:06
Jesus ShelbyJesus Shelby
1,188169
answered Sep 6 '15 at 4:06
Jesus ShelbyJesus Shelby
1,188169
answered Sep 6 '15 at 4:06
Jesus ShelbyJesus Shelby
1,188169
answered Sep 6 '15 at 4:06
Jesus ShelbyJesus Shelby
1,188169
1,188169
add a comment |
add a comment |
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This is a document that has been shared by another student or created by said student?
– Ramhound
Aug 22 '15 at 16:43
@Ramhound a new document. But apparently OneDrive for Business is also for schools?
– thursdaysgeek
Aug 22 '15 at 16:46
Why is the second part of your comment a question? Office 365 is a product name for both an office subscription service and a cloud service. OneDrive for Business uses a Sharepoint backend.
– Ramhound
Aug 22 '15 at 16:51
Is the student's Office 365 account a University account? Or something else? Has she tried using her Office account on another computer?
– Twisty Impersonator
Aug 23 '15 at 2:01
It is a university account, and she was unable to access the file from another computer. She copied the text into an email and mailed it to herself, and thus got it to a computer that had standard Word.
– thursdaysgeek
Aug 25 '15 at 18:40