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Can't remove additional mailbox in Outlook 2016


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0















I seem to have an additional mailbox in Outlook 2016 which shouldn't exist. I right-click the mailbox and select "Close " but then I get the following error:



This group of folders is associated with an e-mail account. To remove the account, click the File Tab, and on the info tab, click Account Settings. Select the e-mail account, and then click Remove.



The only e-mail account listed in Account Settings is my primary Exchange mailbox. I checked further into that account's settings, and verified that there are no other mailboxes listed under "Open these additional mailboxes:".



I've already deleted and re-created my Outlook profile, but this problem persists. What else should I do to rectify this issue?










share|improve this question























  • It would’ve helped tremendously to give us a screen shot of the “other” mailbox. Regardless, whatever it is, it is most definitely associated with your mailbox. You’re either a delegate for another mailbox or have been given access to a shared mailbox or full access to another person’s mailbox. This is all done on the exchange server, or by another user. Outlook adds these automatically to your view.

    – Appleoddity
    Jan 11 '18 at 20:08











  • @Appleoddity The other mailbox is a shared mailbox. But I don't have the same problem with another shared mailbox I have access to.

    – Iszi
    Jan 15 '18 at 21:18
















0















I seem to have an additional mailbox in Outlook 2016 which shouldn't exist. I right-click the mailbox and select "Close " but then I get the following error:



This group of folders is associated with an e-mail account. To remove the account, click the File Tab, and on the info tab, click Account Settings. Select the e-mail account, and then click Remove.



The only e-mail account listed in Account Settings is my primary Exchange mailbox. I checked further into that account's settings, and verified that there are no other mailboxes listed under "Open these additional mailboxes:".



I've already deleted and re-created my Outlook profile, but this problem persists. What else should I do to rectify this issue?










share|improve this question























  • It would’ve helped tremendously to give us a screen shot of the “other” mailbox. Regardless, whatever it is, it is most definitely associated with your mailbox. You’re either a delegate for another mailbox or have been given access to a shared mailbox or full access to another person’s mailbox. This is all done on the exchange server, or by another user. Outlook adds these automatically to your view.

    – Appleoddity
    Jan 11 '18 at 20:08











  • @Appleoddity The other mailbox is a shared mailbox. But I don't have the same problem with another shared mailbox I have access to.

    – Iszi
    Jan 15 '18 at 21:18














0












0








0








I seem to have an additional mailbox in Outlook 2016 which shouldn't exist. I right-click the mailbox and select "Close " but then I get the following error:



This group of folders is associated with an e-mail account. To remove the account, click the File Tab, and on the info tab, click Account Settings. Select the e-mail account, and then click Remove.



The only e-mail account listed in Account Settings is my primary Exchange mailbox. I checked further into that account's settings, and verified that there are no other mailboxes listed under "Open these additional mailboxes:".



I've already deleted and re-created my Outlook profile, but this problem persists. What else should I do to rectify this issue?










share|improve this question














I seem to have an additional mailbox in Outlook 2016 which shouldn't exist. I right-click the mailbox and select "Close " but then I get the following error:



This group of folders is associated with an e-mail account. To remove the account, click the File Tab, and on the info tab, click Account Settings. Select the e-mail account, and then click Remove.



The only e-mail account listed in Account Settings is my primary Exchange mailbox. I checked further into that account's settings, and verified that there are no other mailboxes listed under "Open these additional mailboxes:".



I've already deleted and re-created my Outlook profile, but this problem persists. What else should I do to rectify this issue?







exchange microsoft-outlook-2016






share|improve this question













share|improve this question











share|improve this question




share|improve this question










asked Jan 11 '18 at 17:07









IsziIszi

7,4683691158




7,4683691158













  • It would’ve helped tremendously to give us a screen shot of the “other” mailbox. Regardless, whatever it is, it is most definitely associated with your mailbox. You’re either a delegate for another mailbox or have been given access to a shared mailbox or full access to another person’s mailbox. This is all done on the exchange server, or by another user. Outlook adds these automatically to your view.

    – Appleoddity
    Jan 11 '18 at 20:08











  • @Appleoddity The other mailbox is a shared mailbox. But I don't have the same problem with another shared mailbox I have access to.

    – Iszi
    Jan 15 '18 at 21:18



















  • It would’ve helped tremendously to give us a screen shot of the “other” mailbox. Regardless, whatever it is, it is most definitely associated with your mailbox. You’re either a delegate for another mailbox or have been given access to a shared mailbox or full access to another person’s mailbox. This is all done on the exchange server, or by another user. Outlook adds these automatically to your view.

    – Appleoddity
    Jan 11 '18 at 20:08











  • @Appleoddity The other mailbox is a shared mailbox. But I don't have the same problem with another shared mailbox I have access to.

    – Iszi
    Jan 15 '18 at 21:18

















It would’ve helped tremendously to give us a screen shot of the “other” mailbox. Regardless, whatever it is, it is most definitely associated with your mailbox. You’re either a delegate for another mailbox or have been given access to a shared mailbox or full access to another person’s mailbox. This is all done on the exchange server, or by another user. Outlook adds these automatically to your view.

– Appleoddity
Jan 11 '18 at 20:08





It would’ve helped tremendously to give us a screen shot of the “other” mailbox. Regardless, whatever it is, it is most definitely associated with your mailbox. You’re either a delegate for another mailbox or have been given access to a shared mailbox or full access to another person’s mailbox. This is all done on the exchange server, or by another user. Outlook adds these automatically to your view.

– Appleoddity
Jan 11 '18 at 20:08













@Appleoddity The other mailbox is a shared mailbox. But I don't have the same problem with another shared mailbox I have access to.

– Iszi
Jan 15 '18 at 21:18





@Appleoddity The other mailbox is a shared mailbox. But I don't have the same problem with another shared mailbox I have access to.

– Iszi
Jan 15 '18 at 21:18










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Have you checked on the Exchange side? You could have been given full mailbox access to the mailbox by an Exchange admin, with automapping enabled. This won't be visible from Outlook.






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    Have you checked on the Exchange side? You could have been given full mailbox access to the mailbox by an Exchange admin, with automapping enabled. This won't be visible from Outlook.






    share|improve this answer




























      0














      Have you checked on the Exchange side? You could have been given full mailbox access to the mailbox by an Exchange admin, with automapping enabled. This won't be visible from Outlook.






      share|improve this answer


























        0












        0








        0







        Have you checked on the Exchange side? You could have been given full mailbox access to the mailbox by an Exchange admin, with automapping enabled. This won't be visible from Outlook.






        share|improve this answer













        Have you checked on the Exchange side? You could have been given full mailbox access to the mailbox by an Exchange admin, with automapping enabled. This won't be visible from Outlook.







        share|improve this answer












        share|improve this answer



        share|improve this answer










        answered 12 mins ago









        KERRKERR

        27136




        27136






























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