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Cannot access Outlook offline data after joining domain
Office 2016 Will Not Connect to Office 365Outlook 2016 clients not downloading/caching all mailbox dataOffice 365 Outlook groups domain selection
We have somebody who uses Outlook 2016, and we joined his computer to an active directory. For this, we used the ProfWiz domain migration tool to convert his local profile into a domain profile, while retaining all data. We have good experiences with this tool, and it worked flawlessly many times before.
However, for this user, we get the dreaded message similar to:
Cannot expand the folder. The set of folders cannot be opened. You must connect to Microsoft Exchange with the current profile before you can synchronize your folders with your Outlook data file (.ost).
(The German original is actually:)
Microsoft Outlook kann nicht gestartet werden. Das Outlook-Fenster kann nicht geöffnet werden. Diese Ordnergruppe kann nicht geöffnet werden. Auf die Datei 'D:pathtojohn.doe@company.com.ost' konnte nicht zugegriffen werden. Die Verbindung mit Microsoft Exchange muss mindestens einmal hergestellt worden sein, damit Sie ihre Outlook-Datendatei (OST| verwenden können.
We are using Office365 for Business (no local Exchange server). The only thing unusual about this user is that he has a huge .ost file (50 GB), and he thus moved it to another partition. We guess that it did not get the correct permissions when converting the PC, however this does not seem to be the case. Even after granting permissions to the new (domain) user to the file, he cannot start outlook.
There is a lot of data that is stored offline in the profile that we don't want to loose, so deleting the .ost and starting over is no option.
I cannot get into Outlook when loading the .ost to enter the password, because without logging in I cannot open the .ost... I also exhausted every option in the "Mail" control panel applet, I think.
Is there a way to fix this situation? Would undoing the domain conversion help? Could we delete everything, and then import the data from the .ost?
office365
asked 20 hours ago
jdmjdm
1163
migrated from superuser.com 20 hours ago
This question came from our site for computer enthusiasts and power users.
add a comment |
We have somebody who uses Outlook 2016, and we joined his computer to an active directory. For this, we used the ProfWiz domain migration tool to convert his local profile into a domain profile, while retaining all data. We have good experiences with this tool, and it worked flawlessly many times before.
However, for this user, we get the dreaded message similar to:
Cannot expand the folder. The set of folders cannot be opened. You must connect to Microsoft Exchange with the current profile before you can synchronize your folders with your Outlook data file (.ost).
(The German original is actually:)
Microsoft Outlook kann nicht gestartet werden. Das Outlook-Fenster kann nicht geöffnet werden. Diese Ordnergruppe kann nicht geöffnet werden. Auf die Datei 'D:pathtojohn.doe@company.com.ost' konnte nicht zugegriffen werden. Die Verbindung mit Microsoft Exchange muss mindestens einmal hergestellt worden sein, damit Sie ihre Outlook-Datendatei (OST| verwenden können.
We are using Office365 for Business (no local Exchange server). The only thing unusual about this user is that he has a huge .ost file (50 GB), and he thus moved it to another partition. We guess that it did not get the correct permissions when converting the PC, however this does not seem to be the case. Even after granting permissions to the new (domain) user to the file, he cannot start outlook.
There is a lot of data that is stored offline in the profile that we don't want to loose, so deleting the .ost and starting over is no option.
I cannot get into Outlook when loading the .ost to enter the password, because without logging in I cannot open the .ost... I also exhausted every option in the "Mail" control panel applet, I think.
Is there a way to fix this situation? Would undoing the domain conversion help? Could we delete everything, and then import the data from the .ost?
office365
asked 20 hours ago
jdmjdm
1163
migrated from superuser.com 20 hours ago
This question came from our site for computer enthusiasts and power users.
An OST is a cached copy of the Exchange/O365 mailbox. Is it mail not moved to O365? If it from is O365 you loose nothing, as the Outlook client will just recache at next login
– yagmoth555♦
20 hours ago
Like mentioned the OST file is a cache. All the relevant data is on the exchange server. In this case, you simply delete the user’s profile and recreate it. The email will be re-downloaded. If you’re worried about losing something back up the files first.
– Appleoddity
18 hours ago
Piling on here, the OST file is an exact offline copy of what is in the mailbox. There's no danger in deleting it. My guess is that the user moved the OST file but did not remove it from the Outlook profile, so Outlook is looking for it in the original location.
– joeqwerty
17 hours ago
Interesting, I was under the impression that the user somehow created a "local mailbox" and moved a lot of important mails there. What about "on this computer only" folders? Would there neccessarily be a .pst file etc. in that case?
– jdm
15 hours ago
add a comment |
We have somebody who uses Outlook 2016, and we joined his computer to an active directory. For this, we used the ProfWiz domain migration tool to convert his local profile into a domain profile, while retaining all data. We have good experiences with this tool, and it worked flawlessly many times before.
However, for this user, we get the dreaded message similar to:
Cannot expand the folder. The set of folders cannot be opened. You must connect to Microsoft Exchange with the current profile before you can synchronize your folders with your Outlook data file (.ost).
(The German original is actually:)
Microsoft Outlook kann nicht gestartet werden. Das Outlook-Fenster kann nicht geöffnet werden. Diese Ordnergruppe kann nicht geöffnet werden. Auf die Datei 'D:pathtojohn.doe@company.com.ost' konnte nicht zugegriffen werden. Die Verbindung mit Microsoft Exchange muss mindestens einmal hergestellt worden sein, damit Sie ihre Outlook-Datendatei (OST| verwenden können.
We are using Office365 for Business (no local Exchange server). The only thing unusual about this user is that he has a huge .ost file (50 GB), and he thus moved it to another partition. We guess that it did not get the correct permissions when converting the PC, however this does not seem to be the case. Even after granting permissions to the new (domain) user to the file, he cannot start outlook.
There is a lot of data that is stored offline in the profile that we don't want to loose, so deleting the .ost and starting over is no option.
I cannot get into Outlook when loading the .ost to enter the password, because without logging in I cannot open the .ost... I also exhausted every option in the "Mail" control panel applet, I think.
Is there a way to fix this situation? Would undoing the domain conversion help? Could we delete everything, and then import the data from the .ost?
office365
asked 20 hours ago
jdmjdm
1163
We have somebody who uses Outlook 2016, and we joined his computer to an active directory. For this, we used the ProfWiz domain migration tool to convert his local profile into a domain profile, while retaining all data. We have good experiences with this tool, and it worked flawlessly many times before.
However, for this user, we get the dreaded message similar to:
Cannot expand the folder. The set of folders cannot be opened. You must connect to Microsoft Exchange with the current profile before you can synchronize your folders with your Outlook data file (.ost).
(The German original is actually:)
Microsoft Outlook kann nicht gestartet werden. Das Outlook-Fenster kann nicht geöffnet werden. Diese Ordnergruppe kann nicht geöffnet werden. Auf die Datei 'D:pathtojohn.doe@company.com.ost' konnte nicht zugegriffen werden. Die Verbindung mit Microsoft Exchange muss mindestens einmal hergestellt worden sein, damit Sie ihre Outlook-Datendatei (OST| verwenden können.
We are using Office365 for Business (no local Exchange server). The only thing unusual about this user is that he has a huge .ost file (50 GB), and he thus moved it to another partition. We guess that it did not get the correct permissions when converting the PC, however this does not seem to be the case. Even after granting permissions to the new (domain) user to the file, he cannot start outlook.
There is a lot of data that is stored offline in the profile that we don't want to loose, so deleting the .ost and starting over is no option.
I cannot get into Outlook when loading the .ost to enter the password, because without logging in I cannot open the .ost... I also exhausted every option in the "Mail" control panel applet, I think.
Is there a way to fix this situation? Would undoing the domain conversion help? Could we delete everything, and then import the data from the .ost?
office365
office365
asked 20 hours ago
jdmjdm
1163
asked 20 hours ago
jdmjdm
1163
asked 20 hours ago
jdmjdm
1163
asked 20 hours ago
jdmjdm
1163
asked 20 hours ago
jdmjdm
1163
1163
migrated from superuser.com 20 hours ago
This question came from our site for computer enthusiasts and power users.
migrated from superuser.com 20 hours ago
This question came from our site for computer enthusiasts and power users.
An OST is a cached copy of the Exchange/O365 mailbox. Is it mail not moved to O365? If it from is O365 you loose nothing, as the Outlook client will just recache at next login
– yagmoth555♦
20 hours ago
Like mentioned the OST file is a cache. All the relevant data is on the exchange server. In this case, you simply delete the user’s profile and recreate it. The email will be re-downloaded. If you’re worried about losing something back up the files first.
– Appleoddity
18 hours ago
Piling on here, the OST file is an exact offline copy of what is in the mailbox. There's no danger in deleting it. My guess is that the user moved the OST file but did not remove it from the Outlook profile, so Outlook is looking for it in the original location.
– joeqwerty
17 hours ago
Interesting, I was under the impression that the user somehow created a "local mailbox" and moved a lot of important mails there. What about "on this computer only" folders? Would there neccessarily be a .pst file etc. in that case?
– jdm
15 hours ago
add a comment |
An OST is a cached copy of the Exchange/O365 mailbox. Is it mail not moved to O365? If it from is O365 you loose nothing, as the Outlook client will just recache at next login
– yagmoth555♦
20 hours ago
Like mentioned the OST file is a cache. All the relevant data is on the exchange server. In this case, you simply delete the user’s profile and recreate it. The email will be re-downloaded. If you’re worried about losing something back up the files first.
– Appleoddity
18 hours ago
Piling on here, the OST file is an exact offline copy of what is in the mailbox. There's no danger in deleting it. My guess is that the user moved the OST file but did not remove it from the Outlook profile, so Outlook is looking for it in the original location.
– joeqwerty
17 hours ago
Interesting, I was under the impression that the user somehow created a "local mailbox" and moved a lot of important mails there. What about "on this computer only" folders? Would there neccessarily be a .pst file etc. in that case?
– jdm
15 hours ago
An OST is a cached copy of the Exchange/O365 mailbox. Is it mail not moved to O365? If it from is O365 you loose nothing, as the Outlook client will just recache at next login
– yagmoth555♦
20 hours ago
An OST is a cached copy of the Exchange/O365 mailbox. Is it mail not moved to O365? If it from is O365 you loose nothing, as the Outlook client will just recache at next login
– yagmoth555♦
20 hours ago
Like mentioned the OST file is a cache. All the relevant data is on the exchange server. In this case, you simply delete the user’s profile and recreate it. The email will be re-downloaded. If you’re worried about losing something back up the files first.
– Appleoddity
18 hours ago
Like mentioned the OST file is a cache. All the relevant data is on the exchange server. In this case, you simply delete the user’s profile and recreate it. The email will be re-downloaded. If you’re worried about losing something back up the files first.
– Appleoddity
18 hours ago
Piling on here, the OST file is an exact offline copy of what is in the mailbox. There's no danger in deleting it. My guess is that the user moved the OST file but did not remove it from the Outlook profile, so Outlook is looking for it in the original location.
– joeqwerty
17 hours ago
Piling on here, the OST file is an exact offline copy of what is in the mailbox. There's no danger in deleting it. My guess is that the user moved the OST file but did not remove it from the Outlook profile, so Outlook is looking for it in the original location.
– joeqwerty
17 hours ago
Interesting, I was under the impression that the user somehow created a "local mailbox" and moved a lot of important mails there. What about "on this computer only" folders? Would there neccessarily be a .pst file etc. in that case?
– jdm
15 hours ago
Interesting, I was under the impression that the user somehow created a "local mailbox" and moved a lot of important mails there. What about "on this computer only" folders? Would there neccessarily be a .pst file etc. in that case?
– jdm
15 hours ago
add a comment |
1 Answer
1
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votes
To avoid losing data, you can backup your mailbox to a PST file.
Based on your situation, you can create a new profile. After configuring your account on new client and then import it.
Reference: Export or backup email, contacts, and calendar to an Outlook .pst file
Import email, contacts, and calendar from an Outlook .pst file
answered 3 hours ago
PerryPerry
11
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Perry is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
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1 Answer
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1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
To avoid losing data, you can backup your mailbox to a PST file.
Based on your situation, you can create a new profile. After configuring your account on new client and then import it.
Reference: Export or backup email, contacts, and calendar to an Outlook .pst file
Import email, contacts, and calendar from an Outlook .pst file
answered 3 hours ago
PerryPerry
11
New contributor
Perry is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
add a comment |
To avoid losing data, you can backup your mailbox to a PST file.
Based on your situation, you can create a new profile. After configuring your account on new client and then import it.
Reference: Export or backup email, contacts, and calendar to an Outlook .pst file
Import email, contacts, and calendar from an Outlook .pst file
answered 3 hours ago
PerryPerry
11
New contributor
Perry is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
add a comment |
To avoid losing data, you can backup your mailbox to a PST file.
Based on your situation, you can create a new profile. After configuring your account on new client and then import it.
Reference: Export or backup email, contacts, and calendar to an Outlook .pst file
Import email, contacts, and calendar from an Outlook .pst file
answered 3 hours ago
PerryPerry
11
New contributor
Perry is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
To avoid losing data, you can backup your mailbox to a PST file.
Based on your situation, you can create a new profile. After configuring your account on new client and then import it.
Reference: Export or backup email, contacts, and calendar to an Outlook .pst file
Import email, contacts, and calendar from an Outlook .pst file
answered 3 hours ago
PerryPerry
11
New contributor
Perry is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
answered 3 hours ago
PerryPerry
11
New contributor
Perry is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
answered 3 hours ago
PerryPerry
11
answered 3 hours ago
PerryPerry
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New contributor
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An OST is a cached copy of the Exchange/O365 mailbox. Is it mail not moved to O365? If it from is O365 you loose nothing, as the Outlook client will just recache at next login
– yagmoth555♦
20 hours ago
Like mentioned the OST file is a cache. All the relevant data is on the exchange server. In this case, you simply delete the user’s profile and recreate it. The email will be re-downloaded. If you’re worried about losing something back up the files first.
– Appleoddity
18 hours ago
Piling on here, the OST file is an exact offline copy of what is in the mailbox. There's no danger in deleting it. My guess is that the user moved the OST file but did not remove it from the Outlook profile, so Outlook is looking for it in the original location.
– joeqwerty
17 hours ago
Interesting, I was under the impression that the user somehow created a "local mailbox" and moved a lot of important mails there. What about "on this computer only" folders? Would there neccessarily be a .pst file etc. in that case?
– jdm
15 hours ago