Windows 10 Remote Desktop Connects with Black Screen then DisconnectsRemote Desktop connection starts up,...

What is the difference between rolling more dice versus fewer dice?

How can I play a serial killer in a party of good PCs?

Macro expansion inside href

Saint abbreviation

Why don't key signatures indicate the tonic?

Why do we have to make "peinlich" start with a capital letter and also end with -s in this sentence?

A curious equality of integrals involving the prime counting function?

What will happen if Parliament votes "no" on each of the Brexit-related votes to be held on the 12th, 13th and 14th of March?

How do you funnel food off a cutting board?

How do you voice extended chords?

Is "the fire consumed everything on its way" correct?

Has Britain negotiated with any other countries outside the EU in preparation for the exit?

Play Zip, Zap, Zop

Why didn't Tom Riddle take the presence of Fawkes and the Sorting Hat as more of a threat?

Do "fields" always combine by addition?

How would an AI self awareness kill switch work?

Has any human ever had the choice to leave Earth permanently?

How to deal with possible delayed baggage?

After checking in online, how do I know whether I need to go show my passport at airport check-in?

What is the wife of a henpecked husband called?

Hilchos Shabbos English Sefer

Why do neural networks need so many training examples to perform?

How do I append a character to the end of every line in an excel cell?

TikZ graph edges not drawn nicely



Windows 10 Remote Desktop Connects with Black Screen then Disconnects


Remote Desktop connection starts up, screen draws, then goes blackRestore console session after remote desktop disconnects?Win 7: Black screen on boot up, before login screen?No sound after 5 minutesOdd disconnects with remote desktop connectionMouse lag/stutter when remote desktop client (mstsc) full-screen and multiple monitorsWindows remote desktop with software VPNLong black screen before Windows 7 starts loadingBlack screen with cursor after loginPC Desktop black screen upon booting













23















I've been having this issue since I updated (fresh install) to Windows 10 Professional. I used to connect to my computer via RDP through WAN and LAN with no issues.



After installing W10 and setting up everything correctly (ports, static IP etc) I still can connect, but during the day it randomly kicks me out and I can't successfully log in afterwards. It makes a secure connection and connects, but I get a black screen without a cursor and disconnects a few seconds after that without any errors.



It's an Intel i7 desktop with nVidia GPU with the latest drivers.



Things that I know/tried:




  1. When issue occurs, I can replicate it on Windows, Mac, or iPads/iPhones over LAN or WAN.


  2. Rebooting temporarily fixes the problem, until it starts happening again.


  3. Disabling bitmap caching or changing resolution on RDP client doesn't fix it.


  4. Pressing CTRL + ALT + END doesn't do anything.


  5. Created a new account and tried logging on to that to test if it is account related, still didn't log in.


  6. Did a sfc /scannow to do a system scan and fix corrupt files, it came out with no errors.


  7. I checked the event log and apparently WINLOGON keeps crashing. It only says "the windows logon process has unexpectedly terminated"



I ran out of options to fix this, any help will be appreciated.










share|improve this question

























  • Is it the client or the server that you reboot that fixes the problem?

    – cdavid
    Sep 21 '15 at 23:22











  • Have you tried using a VPN and not exposing 3389 to the WAN?

    – Linef4ult
    Sep 22 '15 at 5:36











  • Me too. It's not this - tenforums.com/network-sharing/… because I have passwords on all the accounts, and it does the same thing regardless of local console connections status.

    – nerdfever.com
    Jan 9 '16 at 20:04











  • I have been experiencing this issue with server 2012 R2, and while the issue may not be related, the symptoms are very similar. Black screen and rebooting the server fixed it for a while. I don't have an answer, but I have it linked to TermService service crashing, despite not much in the logs indicating it. TermService is unusual since it can't be stopped via services.msc, but you can use tasklist /svc | findstr /C:TermService to identify the Process ID and taskkill /F /PID [process_id] to end the process. Start TermService using net start TermService. I am still working on a solution.

    – Johnny Keeton
    Aug 24 '16 at 2:03






  • 1





    @Todilo See my answer below.

    – Syntax Error
    Mar 12 '18 at 22:39
















23















I've been having this issue since I updated (fresh install) to Windows 10 Professional. I used to connect to my computer via RDP through WAN and LAN with no issues.



After installing W10 and setting up everything correctly (ports, static IP etc) I still can connect, but during the day it randomly kicks me out and I can't successfully log in afterwards. It makes a secure connection and connects, but I get a black screen without a cursor and disconnects a few seconds after that without any errors.



It's an Intel i7 desktop with nVidia GPU with the latest drivers.



Things that I know/tried:




  1. When issue occurs, I can replicate it on Windows, Mac, or iPads/iPhones over LAN or WAN.


  2. Rebooting temporarily fixes the problem, until it starts happening again.


  3. Disabling bitmap caching or changing resolution on RDP client doesn't fix it.


  4. Pressing CTRL + ALT + END doesn't do anything.


  5. Created a new account and tried logging on to that to test if it is account related, still didn't log in.


  6. Did a sfc /scannow to do a system scan and fix corrupt files, it came out with no errors.


  7. I checked the event log and apparently WINLOGON keeps crashing. It only says "the windows logon process has unexpectedly terminated"



I ran out of options to fix this, any help will be appreciated.










share|improve this question

























  • Is it the client or the server that you reboot that fixes the problem?

    – cdavid
    Sep 21 '15 at 23:22











  • Have you tried using a VPN and not exposing 3389 to the WAN?

    – Linef4ult
    Sep 22 '15 at 5:36











  • Me too. It's not this - tenforums.com/network-sharing/… because I have passwords on all the accounts, and it does the same thing regardless of local console connections status.

    – nerdfever.com
    Jan 9 '16 at 20:04











  • I have been experiencing this issue with server 2012 R2, and while the issue may not be related, the symptoms are very similar. Black screen and rebooting the server fixed it for a while. I don't have an answer, but I have it linked to TermService service crashing, despite not much in the logs indicating it. TermService is unusual since it can't be stopped via services.msc, but you can use tasklist /svc | findstr /C:TermService to identify the Process ID and taskkill /F /PID [process_id] to end the process. Start TermService using net start TermService. I am still working on a solution.

    – Johnny Keeton
    Aug 24 '16 at 2:03






  • 1





    @Todilo See my answer below.

    – Syntax Error
    Mar 12 '18 at 22:39














23












23








23


7






I've been having this issue since I updated (fresh install) to Windows 10 Professional. I used to connect to my computer via RDP through WAN and LAN with no issues.



After installing W10 and setting up everything correctly (ports, static IP etc) I still can connect, but during the day it randomly kicks me out and I can't successfully log in afterwards. It makes a secure connection and connects, but I get a black screen without a cursor and disconnects a few seconds after that without any errors.



It's an Intel i7 desktop with nVidia GPU with the latest drivers.



Things that I know/tried:




  1. When issue occurs, I can replicate it on Windows, Mac, or iPads/iPhones over LAN or WAN.


  2. Rebooting temporarily fixes the problem, until it starts happening again.


  3. Disabling bitmap caching or changing resolution on RDP client doesn't fix it.


  4. Pressing CTRL + ALT + END doesn't do anything.


  5. Created a new account and tried logging on to that to test if it is account related, still didn't log in.


  6. Did a sfc /scannow to do a system scan and fix corrupt files, it came out with no errors.


  7. I checked the event log and apparently WINLOGON keeps crashing. It only says "the windows logon process has unexpectedly terminated"



I ran out of options to fix this, any help will be appreciated.










share|improve this question
















I've been having this issue since I updated (fresh install) to Windows 10 Professional. I used to connect to my computer via RDP through WAN and LAN with no issues.



After installing W10 and setting up everything correctly (ports, static IP etc) I still can connect, but during the day it randomly kicks me out and I can't successfully log in afterwards. It makes a secure connection and connects, but I get a black screen without a cursor and disconnects a few seconds after that without any errors.



It's an Intel i7 desktop with nVidia GPU with the latest drivers.



Things that I know/tried:




  1. When issue occurs, I can replicate it on Windows, Mac, or iPads/iPhones over LAN or WAN.


  2. Rebooting temporarily fixes the problem, until it starts happening again.


  3. Disabling bitmap caching or changing resolution on RDP client doesn't fix it.


  4. Pressing CTRL + ALT + END doesn't do anything.


  5. Created a new account and tried logging on to that to test if it is account related, still didn't log in.


  6. Did a sfc /scannow to do a system scan and fix corrupt files, it came out with no errors.


  7. I checked the event log and apparently WINLOGON keeps crashing. It only says "the windows logon process has unexpectedly terminated"



I ran out of options to fix this, any help will be appreciated.







remote-desktop windows-10 connection black-screen-of-death






share|improve this question















share|improve this question













share|improve this question




share|improve this question








edited Sep 22 '15 at 5:24









Sami Kuhmonen

1,51211022




1,51211022










asked Sep 21 '15 at 22:51









asansalasansal

116113




116113













  • Is it the client or the server that you reboot that fixes the problem?

    – cdavid
    Sep 21 '15 at 23:22











  • Have you tried using a VPN and not exposing 3389 to the WAN?

    – Linef4ult
    Sep 22 '15 at 5:36











  • Me too. It's not this - tenforums.com/network-sharing/… because I have passwords on all the accounts, and it does the same thing regardless of local console connections status.

    – nerdfever.com
    Jan 9 '16 at 20:04











  • I have been experiencing this issue with server 2012 R2, and while the issue may not be related, the symptoms are very similar. Black screen and rebooting the server fixed it for a while. I don't have an answer, but I have it linked to TermService service crashing, despite not much in the logs indicating it. TermService is unusual since it can't be stopped via services.msc, but you can use tasklist /svc | findstr /C:TermService to identify the Process ID and taskkill /F /PID [process_id] to end the process. Start TermService using net start TermService. I am still working on a solution.

    – Johnny Keeton
    Aug 24 '16 at 2:03






  • 1





    @Todilo See my answer below.

    – Syntax Error
    Mar 12 '18 at 22:39



















  • Is it the client or the server that you reboot that fixes the problem?

    – cdavid
    Sep 21 '15 at 23:22











  • Have you tried using a VPN and not exposing 3389 to the WAN?

    – Linef4ult
    Sep 22 '15 at 5:36











  • Me too. It's not this - tenforums.com/network-sharing/… because I have passwords on all the accounts, and it does the same thing regardless of local console connections status.

    – nerdfever.com
    Jan 9 '16 at 20:04











  • I have been experiencing this issue with server 2012 R2, and while the issue may not be related, the symptoms are very similar. Black screen and rebooting the server fixed it for a while. I don't have an answer, but I have it linked to TermService service crashing, despite not much in the logs indicating it. TermService is unusual since it can't be stopped via services.msc, but you can use tasklist /svc | findstr /C:TermService to identify the Process ID and taskkill /F /PID [process_id] to end the process. Start TermService using net start TermService. I am still working on a solution.

    – Johnny Keeton
    Aug 24 '16 at 2:03






  • 1





    @Todilo See my answer below.

    – Syntax Error
    Mar 12 '18 at 22:39

















Is it the client or the server that you reboot that fixes the problem?

– cdavid
Sep 21 '15 at 23:22





Is it the client or the server that you reboot that fixes the problem?

– cdavid
Sep 21 '15 at 23:22













Have you tried using a VPN and not exposing 3389 to the WAN?

– Linef4ult
Sep 22 '15 at 5:36





Have you tried using a VPN and not exposing 3389 to the WAN?

– Linef4ult
Sep 22 '15 at 5:36













Me too. It's not this - tenforums.com/network-sharing/… because I have passwords on all the accounts, and it does the same thing regardless of local console connections status.

– nerdfever.com
Jan 9 '16 at 20:04





Me too. It's not this - tenforums.com/network-sharing/… because I have passwords on all the accounts, and it does the same thing regardless of local console connections status.

– nerdfever.com
Jan 9 '16 at 20:04













I have been experiencing this issue with server 2012 R2, and while the issue may not be related, the symptoms are very similar. Black screen and rebooting the server fixed it for a while. I don't have an answer, but I have it linked to TermService service crashing, despite not much in the logs indicating it. TermService is unusual since it can't be stopped via services.msc, but you can use tasklist /svc | findstr /C:TermService to identify the Process ID and taskkill /F /PID [process_id] to end the process. Start TermService using net start TermService. I am still working on a solution.

– Johnny Keeton
Aug 24 '16 at 2:03





I have been experiencing this issue with server 2012 R2, and while the issue may not be related, the symptoms are very similar. Black screen and rebooting the server fixed it for a while. I don't have an answer, but I have it linked to TermService service crashing, despite not much in the logs indicating it. TermService is unusual since it can't be stopped via services.msc, but you can use tasklist /svc | findstr /C:TermService to identify the Process ID and taskkill /F /PID [process_id] to end the process. Start TermService using net start TermService. I am still working on a solution.

– Johnny Keeton
Aug 24 '16 at 2:03




1




1





@Todilo See my answer below.

– Syntax Error
Mar 12 '18 at 22:39





@Todilo See my answer below.

– Syntax Error
Mar 12 '18 at 22:39










4 Answers
4






active

oldest

votes


















5














Remote Desktop – Black Screen Of Death



The Issue



Using Remote Desktop the remote screen turns black right after login and you have no control. The issue appears to be caused by Screen Caching and accessing a system with different display resolution or RDP window sizes.



The Solution(s)




  • While logged in and stuck on the black screen of death


    1. Press CTRL+ALT+END, or CTRL+ALT+FN+END on laptops. This calls Task Manager and in most cases you’ll immediately see the Desktop.

    2. If only Task Manager but no Desktop appears try running Explorer from Task Manager: File > New Task > Explorer.exe



  • Try connecting at a different resolution.

  • Access the remote computers Computer Management or Services MMC and cycle the Remote Desktop Services service.

  • Update display drivers, both on the connecting machine and on the machine you are connecting too.


    1. Some users are experiencing this with Nvidia GPUs. The Geforce Experience program has a "Share" feature aka "shadow play"; when enabled some people experience the problem. Try to disable it, restart and see if it helps.

    2. Check the display settings at the remote host and see if there is a phantom monitor present. Might need to change which monitor is the primary one



  • Start a new RDP client on your desktop but BEFORE you click CONNECT, click the SHOW OPTIONS link, click the DISPLAY tab and set the DISPLAY CONFIGURATION to a low resolution like 640×480.

  • Try turning off Fast Startup


    • This feature only works when you do a SHUTDOWN and then Boot. It doesn't effect a RESTART.

    • Go to Control panel, Power Options and select Choose What the Power Buttons Do on the left.

    • Then select Change Settings That are Currently Unavailable near the top center of screen...

    • Lower down on the window, uncheck Fast Startup.




Prevention




  • Disable bitmap caching for your RDP connections

  • Confirm RDP account has full administrative rights on remote system

  • Access the remote computer using consistent resolution – Full screen may help

  • Confirm both systems' video drivers are up to date


Resources



(Google it at Microsoft support sites; I have too low a reputation to post links)




  • Disable Bitmap Caching
    2012

  • Hotfix for “Black screen during a Remote Assistance session in Windows Vista, in Windows Server 2008, in Windows 7, or in Windows Server 2008 R2”

  • The lock screen is black or blank and does not respond to keyboard or swipe actions in Windows 10 Technical Preview


Disable Bitmap Caching






share|improve this answer

































    0














    I've had the same problem - switch from 32bit to 24bit colours and it will let you connect as normal. All other settings can be left on their defaults.



    Picture of RDP settings with 24bit colours highlighted






    share|improve this answer































      0














      This might not help but I solved it by turning down the resolution. The problem occured as the monitor I was connecting from was 2560x1440, and the remote computer wouldn't allow that. Turning it down to 1920x1080 worked fine and I am now connected with everything showing.






      share|improve this answer































        0














        I had this issue since I was having different DPI. On my laptop I had DPI set to 125% while a computer I was connecting had 100%. Setting DPI to 100% on laptop solved the problem.






        share|improve this answer








        New contributor




        Stanislav Berkov is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
        Check out our Code of Conduct.




















          Your Answer








          StackExchange.ready(function() {
          var channelOptions = {
          tags: "".split(" "),
          id: "3"
          };
          initTagRenderer("".split(" "), "".split(" "), channelOptions);

          StackExchange.using("externalEditor", function() {
          // Have to fire editor after snippets, if snippets enabled
          if (StackExchange.settings.snippets.snippetsEnabled) {
          StackExchange.using("snippets", function() {
          createEditor();
          });
          }
          else {
          createEditor();
          }
          });

          function createEditor() {
          StackExchange.prepareEditor({
          heartbeatType: 'answer',
          autoActivateHeartbeat: false,
          convertImagesToLinks: true,
          noModals: true,
          showLowRepImageUploadWarning: true,
          reputationToPostImages: 10,
          bindNavPrevention: true,
          postfix: "",
          imageUploader: {
          brandingHtml: "Powered by u003ca class="icon-imgur-white" href="https://imgur.com/"u003eu003c/au003e",
          contentPolicyHtml: "User contributions licensed under u003ca href="https://creativecommons.org/licenses/by-sa/3.0/"u003ecc by-sa 3.0 with attribution requiredu003c/au003e u003ca href="https://stackoverflow.com/legal/content-policy"u003e(content policy)u003c/au003e",
          allowUrls: true
          },
          onDemand: true,
          discardSelector: ".discard-answer"
          ,immediatelyShowMarkdownHelp:true
          });


          }
          });














          draft saved

          draft discarded


















          StackExchange.ready(
          function () {
          StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2fsuperuser.com%2fquestions%2f976290%2fwindows-10-remote-desktop-connects-with-black-screen-then-disconnects%23new-answer', 'question_page');
          }
          );

          Post as a guest















          Required, but never shown

























          4 Answers
          4






          active

          oldest

          votes








          4 Answers
          4






          active

          oldest

          votes









          active

          oldest

          votes






          active

          oldest

          votes









          5














          Remote Desktop – Black Screen Of Death



          The Issue



          Using Remote Desktop the remote screen turns black right after login and you have no control. The issue appears to be caused by Screen Caching and accessing a system with different display resolution or RDP window sizes.



          The Solution(s)




          • While logged in and stuck on the black screen of death


            1. Press CTRL+ALT+END, or CTRL+ALT+FN+END on laptops. This calls Task Manager and in most cases you’ll immediately see the Desktop.

            2. If only Task Manager but no Desktop appears try running Explorer from Task Manager: File > New Task > Explorer.exe



          • Try connecting at a different resolution.

          • Access the remote computers Computer Management or Services MMC and cycle the Remote Desktop Services service.

          • Update display drivers, both on the connecting machine and on the machine you are connecting too.


            1. Some users are experiencing this with Nvidia GPUs. The Geforce Experience program has a "Share" feature aka "shadow play"; when enabled some people experience the problem. Try to disable it, restart and see if it helps.

            2. Check the display settings at the remote host and see if there is a phantom monitor present. Might need to change which monitor is the primary one



          • Start a new RDP client on your desktop but BEFORE you click CONNECT, click the SHOW OPTIONS link, click the DISPLAY tab and set the DISPLAY CONFIGURATION to a low resolution like 640×480.

          • Try turning off Fast Startup


            • This feature only works when you do a SHUTDOWN and then Boot. It doesn't effect a RESTART.

            • Go to Control panel, Power Options and select Choose What the Power Buttons Do on the left.

            • Then select Change Settings That are Currently Unavailable near the top center of screen...

            • Lower down on the window, uncheck Fast Startup.




          Prevention




          • Disable bitmap caching for your RDP connections

          • Confirm RDP account has full administrative rights on remote system

          • Access the remote computer using consistent resolution – Full screen may help

          • Confirm both systems' video drivers are up to date


          Resources



          (Google it at Microsoft support sites; I have too low a reputation to post links)




          • Disable Bitmap Caching
            2012

          • Hotfix for “Black screen during a Remote Assistance session in Windows Vista, in Windows Server 2008, in Windows 7, or in Windows Server 2008 R2”

          • The lock screen is black or blank and does not respond to keyboard or swipe actions in Windows 10 Technical Preview


          Disable Bitmap Caching






          share|improve this answer






























            5














            Remote Desktop – Black Screen Of Death



            The Issue



            Using Remote Desktop the remote screen turns black right after login and you have no control. The issue appears to be caused by Screen Caching and accessing a system with different display resolution or RDP window sizes.



            The Solution(s)




            • While logged in and stuck on the black screen of death


              1. Press CTRL+ALT+END, or CTRL+ALT+FN+END on laptops. This calls Task Manager and in most cases you’ll immediately see the Desktop.

              2. If only Task Manager but no Desktop appears try running Explorer from Task Manager: File > New Task > Explorer.exe



            • Try connecting at a different resolution.

            • Access the remote computers Computer Management or Services MMC and cycle the Remote Desktop Services service.

            • Update display drivers, both on the connecting machine and on the machine you are connecting too.


              1. Some users are experiencing this with Nvidia GPUs. The Geforce Experience program has a "Share" feature aka "shadow play"; when enabled some people experience the problem. Try to disable it, restart and see if it helps.

              2. Check the display settings at the remote host and see if there is a phantom monitor present. Might need to change which monitor is the primary one



            • Start a new RDP client on your desktop but BEFORE you click CONNECT, click the SHOW OPTIONS link, click the DISPLAY tab and set the DISPLAY CONFIGURATION to a low resolution like 640×480.

            • Try turning off Fast Startup


              • This feature only works when you do a SHUTDOWN and then Boot. It doesn't effect a RESTART.

              • Go to Control panel, Power Options and select Choose What the Power Buttons Do on the left.

              • Then select Change Settings That are Currently Unavailable near the top center of screen...

              • Lower down on the window, uncheck Fast Startup.




            Prevention




            • Disable bitmap caching for your RDP connections

            • Confirm RDP account has full administrative rights on remote system

            • Access the remote computer using consistent resolution – Full screen may help

            • Confirm both systems' video drivers are up to date


            Resources



            (Google it at Microsoft support sites; I have too low a reputation to post links)




            • Disable Bitmap Caching
              2012

            • Hotfix for “Black screen during a Remote Assistance session in Windows Vista, in Windows Server 2008, in Windows 7, or in Windows Server 2008 R2”

            • The lock screen is black or blank and does not respond to keyboard or swipe actions in Windows 10 Technical Preview


            Disable Bitmap Caching






            share|improve this answer




























              5












              5








              5







              Remote Desktop – Black Screen Of Death



              The Issue



              Using Remote Desktop the remote screen turns black right after login and you have no control. The issue appears to be caused by Screen Caching and accessing a system with different display resolution or RDP window sizes.



              The Solution(s)




              • While logged in and stuck on the black screen of death


                1. Press CTRL+ALT+END, or CTRL+ALT+FN+END on laptops. This calls Task Manager and in most cases you’ll immediately see the Desktop.

                2. If only Task Manager but no Desktop appears try running Explorer from Task Manager: File > New Task > Explorer.exe



              • Try connecting at a different resolution.

              • Access the remote computers Computer Management or Services MMC and cycle the Remote Desktop Services service.

              • Update display drivers, both on the connecting machine and on the machine you are connecting too.


                1. Some users are experiencing this with Nvidia GPUs. The Geforce Experience program has a "Share" feature aka "shadow play"; when enabled some people experience the problem. Try to disable it, restart and see if it helps.

                2. Check the display settings at the remote host and see if there is a phantom monitor present. Might need to change which monitor is the primary one



              • Start a new RDP client on your desktop but BEFORE you click CONNECT, click the SHOW OPTIONS link, click the DISPLAY tab and set the DISPLAY CONFIGURATION to a low resolution like 640×480.

              • Try turning off Fast Startup


                • This feature only works when you do a SHUTDOWN and then Boot. It doesn't effect a RESTART.

                • Go to Control panel, Power Options and select Choose What the Power Buttons Do on the left.

                • Then select Change Settings That are Currently Unavailable near the top center of screen...

                • Lower down on the window, uncheck Fast Startup.




              Prevention




              • Disable bitmap caching for your RDP connections

              • Confirm RDP account has full administrative rights on remote system

              • Access the remote computer using consistent resolution – Full screen may help

              • Confirm both systems' video drivers are up to date


              Resources



              (Google it at Microsoft support sites; I have too low a reputation to post links)




              • Disable Bitmap Caching
                2012

              • Hotfix for “Black screen during a Remote Assistance session in Windows Vista, in Windows Server 2008, in Windows 7, or in Windows Server 2008 R2”

              • The lock screen is black or blank and does not respond to keyboard or swipe actions in Windows 10 Technical Preview


              Disable Bitmap Caching






              share|improve this answer















              Remote Desktop – Black Screen Of Death



              The Issue



              Using Remote Desktop the remote screen turns black right after login and you have no control. The issue appears to be caused by Screen Caching and accessing a system with different display resolution or RDP window sizes.



              The Solution(s)




              • While logged in and stuck on the black screen of death


                1. Press CTRL+ALT+END, or CTRL+ALT+FN+END on laptops. This calls Task Manager and in most cases you’ll immediately see the Desktop.

                2. If only Task Manager but no Desktop appears try running Explorer from Task Manager: File > New Task > Explorer.exe



              • Try connecting at a different resolution.

              • Access the remote computers Computer Management or Services MMC and cycle the Remote Desktop Services service.

              • Update display drivers, both on the connecting machine and on the machine you are connecting too.


                1. Some users are experiencing this with Nvidia GPUs. The Geforce Experience program has a "Share" feature aka "shadow play"; when enabled some people experience the problem. Try to disable it, restart and see if it helps.

                2. Check the display settings at the remote host and see if there is a phantom monitor present. Might need to change which monitor is the primary one



              • Start a new RDP client on your desktop but BEFORE you click CONNECT, click the SHOW OPTIONS link, click the DISPLAY tab and set the DISPLAY CONFIGURATION to a low resolution like 640×480.

              • Try turning off Fast Startup


                • This feature only works when you do a SHUTDOWN and then Boot. It doesn't effect a RESTART.

                • Go to Control panel, Power Options and select Choose What the Power Buttons Do on the left.

                • Then select Change Settings That are Currently Unavailable near the top center of screen...

                • Lower down on the window, uncheck Fast Startup.




              Prevention




              • Disable bitmap caching for your RDP connections

              • Confirm RDP account has full administrative rights on remote system

              • Access the remote computer using consistent resolution – Full screen may help

              • Confirm both systems' video drivers are up to date


              Resources



              (Google it at Microsoft support sites; I have too low a reputation to post links)




              • Disable Bitmap Caching
                2012

              • Hotfix for “Black screen during a Remote Assistance session in Windows Vista, in Windows Server 2008, in Windows 7, or in Windows Server 2008 R2”

              • The lock screen is black or blank and does not respond to keyboard or swipe actions in Windows 10 Technical Preview


              Disable Bitmap Caching







              share|improve this answer














              share|improve this answer



              share|improve this answer








              edited Aug 29 '18 at 12:56









              JonathanDavidArndt

              78711228




              78711228










              answered Feb 2 '17 at 8:55









              daddedadde

              15116




              15116

























                  0














                  I've had the same problem - switch from 32bit to 24bit colours and it will let you connect as normal. All other settings can be left on their defaults.



                  Picture of RDP settings with 24bit colours highlighted






                  share|improve this answer




























                    0














                    I've had the same problem - switch from 32bit to 24bit colours and it will let you connect as normal. All other settings can be left on their defaults.



                    Picture of RDP settings with 24bit colours highlighted






                    share|improve this answer


























                      0












                      0








                      0







                      I've had the same problem - switch from 32bit to 24bit colours and it will let you connect as normal. All other settings can be left on their defaults.



                      Picture of RDP settings with 24bit colours highlighted






                      share|improve this answer













                      I've had the same problem - switch from 32bit to 24bit colours and it will let you connect as normal. All other settings can be left on their defaults.



                      Picture of RDP settings with 24bit colours highlighted







                      share|improve this answer












                      share|improve this answer



                      share|improve this answer










                      answered Mar 12 '18 at 22:39









                      Syntax ErrorSyntax Error

                      16212




                      16212























                          0














                          This might not help but I solved it by turning down the resolution. The problem occured as the monitor I was connecting from was 2560x1440, and the remote computer wouldn't allow that. Turning it down to 1920x1080 worked fine and I am now connected with everything showing.






                          share|improve this answer




























                            0














                            This might not help but I solved it by turning down the resolution. The problem occured as the monitor I was connecting from was 2560x1440, and the remote computer wouldn't allow that. Turning it down to 1920x1080 worked fine and I am now connected with everything showing.






                            share|improve this answer


























                              0












                              0








                              0







                              This might not help but I solved it by turning down the resolution. The problem occured as the monitor I was connecting from was 2560x1440, and the remote computer wouldn't allow that. Turning it down to 1920x1080 worked fine and I am now connected with everything showing.






                              share|improve this answer













                              This might not help but I solved it by turning down the resolution. The problem occured as the monitor I was connecting from was 2560x1440, and the remote computer wouldn't allow that. Turning it down to 1920x1080 worked fine and I am now connected with everything showing.







                              share|improve this answer












                              share|improve this answer



                              share|improve this answer










                              answered Oct 29 '18 at 12:30









                              UnknownUnknown

                              1




                              1























                                  0














                                  I had this issue since I was having different DPI. On my laptop I had DPI set to 125% while a computer I was connecting had 100%. Setting DPI to 100% on laptop solved the problem.






                                  share|improve this answer








                                  New contributor




                                  Stanislav Berkov is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                                  Check out our Code of Conduct.

























                                    0














                                    I had this issue since I was having different DPI. On my laptop I had DPI set to 125% while a computer I was connecting had 100%. Setting DPI to 100% on laptop solved the problem.






                                    share|improve this answer








                                    New contributor




                                    Stanislav Berkov is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                                    Check out our Code of Conduct.























                                      0












                                      0








                                      0







                                      I had this issue since I was having different DPI. On my laptop I had DPI set to 125% while a computer I was connecting had 100%. Setting DPI to 100% on laptop solved the problem.






                                      share|improve this answer








                                      New contributor




                                      Stanislav Berkov is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                                      Check out our Code of Conduct.










                                      I had this issue since I was having different DPI. On my laptop I had DPI set to 125% while a computer I was connecting had 100%. Setting DPI to 100% on laptop solved the problem.







                                      share|improve this answer








                                      New contributor




                                      Stanislav Berkov is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                                      Check out our Code of Conduct.









                                      share|improve this answer



                                      share|improve this answer






                                      New contributor




                                      Stanislav Berkov is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                                      Check out our Code of Conduct.









                                      answered 11 mins ago









                                      Stanislav BerkovStanislav Berkov

                                      1012




                                      1012




                                      New contributor




                                      Stanislav Berkov is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                                      Check out our Code of Conduct.





                                      New contributor





                                      Stanislav Berkov is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                                      Check out our Code of Conduct.






                                      Stanislav Berkov is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                                      Check out our Code of Conduct.






























                                          draft saved

                                          draft discarded




















































                                          Thanks for contributing an answer to Super User!


                                          • Please be sure to answer the question. Provide details and share your research!

                                          But avoid



                                          • Asking for help, clarification, or responding to other answers.

                                          • Making statements based on opinion; back them up with references or personal experience.


                                          To learn more, see our tips on writing great answers.




                                          draft saved


                                          draft discarded














                                          StackExchange.ready(
                                          function () {
                                          StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2fsuperuser.com%2fquestions%2f976290%2fwindows-10-remote-desktop-connects-with-black-screen-then-disconnects%23new-answer', 'question_page');
                                          }
                                          );

                                          Post as a guest















                                          Required, but never shown





















































                                          Required, but never shown














                                          Required, but never shown












                                          Required, but never shown







                                          Required, but never shown

































                                          Required, but never shown














                                          Required, but never shown












                                          Required, but never shown







                                          Required, but never shown







                                          Popular posts from this blog

                                          VNC viewer RFB protocol error: bad desktop size 0x0I Cannot Type the Key 'd' (lowercase) in VNC Viewer...

                                          Tribunal Administrativo e Fiscal de Mirandela Referências Menu de...

                                          looking for continuous Screen Capture for retroactivly reproducing errors, timeback machineRolling desktop...