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Brother printer printing entirely blank pages


How do I clean just one color of my inkjet printhead?Why is my HP photosmart D6160 printer is not printing black?Color Printer: Laser vs InkjetHow can I solve Canon MX870 printer only printing blank pages?No black ink printing for MFC 490CW Brother printer?Will the Canon Pixma MX882 Wireless Multifunction Printer allow you to keep printing once one ink cartridge has run out?How to disable ink management when printing duplexDo Epson inkjet printers actually use up the ink before claiming “out in ink”?How to print pages in expected reading order with Brother printer?Why would a printer print wrong colors only from some apps?Brother refuses to print claiming there is no ink, but there is ink













1















My Brother printer MFC-J615W goes through the normal noises of printing and prints the right number of pages but they all come out completely blank.



The black ink cartridge shows more than half the ink remaining. A couple of color cartridges are empty, one is new. Color printing behaves the same way: right noises, blank pages.



When printing a test page from the printer's menu, the same thing happens: normal printing noises followed by a blank page.



Running the printer's cleaning routine (two, three times) doesn't make a difference either.



I'm using OSX Sierra. I tried downloading the current drivers from Brother, which do exist for this version of mac, namely 10.12 (technically I'm running 10.12.6). I also tried deleting the printer and then reinstalling the drivers but its behaviour has not improved.



Can anything be done about this or should it be chucked out and never be seen by a human being again?










share|improve this question

























  • Guess: If the printer hasn't been used for some time, the ink in the cartridges may have dried out (has happened to me, though in a different ink jet printer). New cartridges would solve the problem, but possibly you want a printer that doesn't have this kind of problem in the first place...

    – dirkt
    Sep 28 '17 at 14:09











  • Run the nozzle check print test to see whether it's capable of printing. Printheads do get clogged, in which case a few cleaning cycles may not make a difference. Let us know the result. If it's a clogged printhead, there are a number of existing answers we can point you to on how to fix that.

    – fixer1234
    Sep 28 '17 at 17:13











  • Thank you. I can confirm none of the print test print anything. If you could point me to said unclogging answers it would be much appreciated.

    – Norbert
    Sep 28 '17 at 20:07











  • @Norbert, just FYI, if you address a comment to a user with @, like I did here, they will get an alert to your post. Otherwise, people will be aware of it only if they happen to stumble across it. You'll find lots of instructions by Googling "printhead cleaning", or searching on that phrase here. The easiest one for me to find here was one I wrote: How do I clean just one color of my inkjet printhead? (ignore the question title). Hope it helps.

    – fixer1234
    Sep 30 '17 at 2:33











  • @fixer1234, thank you for both tips.

    – Norbert
    Oct 2 '17 at 2:50
















1















My Brother printer MFC-J615W goes through the normal noises of printing and prints the right number of pages but they all come out completely blank.



The black ink cartridge shows more than half the ink remaining. A couple of color cartridges are empty, one is new. Color printing behaves the same way: right noises, blank pages.



When printing a test page from the printer's menu, the same thing happens: normal printing noises followed by a blank page.



Running the printer's cleaning routine (two, three times) doesn't make a difference either.



I'm using OSX Sierra. I tried downloading the current drivers from Brother, which do exist for this version of mac, namely 10.12 (technically I'm running 10.12.6). I also tried deleting the printer and then reinstalling the drivers but its behaviour has not improved.



Can anything be done about this or should it be chucked out and never be seen by a human being again?










share|improve this question

























  • Guess: If the printer hasn't been used for some time, the ink in the cartridges may have dried out (has happened to me, though in a different ink jet printer). New cartridges would solve the problem, but possibly you want a printer that doesn't have this kind of problem in the first place...

    – dirkt
    Sep 28 '17 at 14:09











  • Run the nozzle check print test to see whether it's capable of printing. Printheads do get clogged, in which case a few cleaning cycles may not make a difference. Let us know the result. If it's a clogged printhead, there are a number of existing answers we can point you to on how to fix that.

    – fixer1234
    Sep 28 '17 at 17:13











  • Thank you. I can confirm none of the print test print anything. If you could point me to said unclogging answers it would be much appreciated.

    – Norbert
    Sep 28 '17 at 20:07











  • @Norbert, just FYI, if you address a comment to a user with @, like I did here, they will get an alert to your post. Otherwise, people will be aware of it only if they happen to stumble across it. You'll find lots of instructions by Googling "printhead cleaning", or searching on that phrase here. The easiest one for me to find here was one I wrote: How do I clean just one color of my inkjet printhead? (ignore the question title). Hope it helps.

    – fixer1234
    Sep 30 '17 at 2:33











  • @fixer1234, thank you for both tips.

    – Norbert
    Oct 2 '17 at 2:50














1












1








1








My Brother printer MFC-J615W goes through the normal noises of printing and prints the right number of pages but they all come out completely blank.



The black ink cartridge shows more than half the ink remaining. A couple of color cartridges are empty, one is new. Color printing behaves the same way: right noises, blank pages.



When printing a test page from the printer's menu, the same thing happens: normal printing noises followed by a blank page.



Running the printer's cleaning routine (two, three times) doesn't make a difference either.



I'm using OSX Sierra. I tried downloading the current drivers from Brother, which do exist for this version of mac, namely 10.12 (technically I'm running 10.12.6). I also tried deleting the printer and then reinstalling the drivers but its behaviour has not improved.



Can anything be done about this or should it be chucked out and never be seen by a human being again?










share|improve this question
















My Brother printer MFC-J615W goes through the normal noises of printing and prints the right number of pages but they all come out completely blank.



The black ink cartridge shows more than half the ink remaining. A couple of color cartridges are empty, one is new. Color printing behaves the same way: right noises, blank pages.



When printing a test page from the printer's menu, the same thing happens: normal printing noises followed by a blank page.



Running the printer's cleaning routine (two, three times) doesn't make a difference either.



I'm using OSX Sierra. I tried downloading the current drivers from Brother, which do exist for this version of mac, namely 10.12 (technically I'm running 10.12.6). I also tried deleting the printer and then reinstalling the drivers but its behaviour has not improved.



Can anything be done about this or should it be chucked out and never be seen by a human being again?







printing troubleshooting inkjet-printer brother-printer






share|improve this question















share|improve this question













share|improve this question




share|improve this question








edited Sep 28 '17 at 17:07









fixer1234

19k144982




19k144982










asked Sep 28 '17 at 12:39









NorbertNorbert

9626




9626













  • Guess: If the printer hasn't been used for some time, the ink in the cartridges may have dried out (has happened to me, though in a different ink jet printer). New cartridges would solve the problem, but possibly you want a printer that doesn't have this kind of problem in the first place...

    – dirkt
    Sep 28 '17 at 14:09











  • Run the nozzle check print test to see whether it's capable of printing. Printheads do get clogged, in which case a few cleaning cycles may not make a difference. Let us know the result. If it's a clogged printhead, there are a number of existing answers we can point you to on how to fix that.

    – fixer1234
    Sep 28 '17 at 17:13











  • Thank you. I can confirm none of the print test print anything. If you could point me to said unclogging answers it would be much appreciated.

    – Norbert
    Sep 28 '17 at 20:07











  • @Norbert, just FYI, if you address a comment to a user with @, like I did here, they will get an alert to your post. Otherwise, people will be aware of it only if they happen to stumble across it. You'll find lots of instructions by Googling "printhead cleaning", or searching on that phrase here. The easiest one for me to find here was one I wrote: How do I clean just one color of my inkjet printhead? (ignore the question title). Hope it helps.

    – fixer1234
    Sep 30 '17 at 2:33











  • @fixer1234, thank you for both tips.

    – Norbert
    Oct 2 '17 at 2:50



















  • Guess: If the printer hasn't been used for some time, the ink in the cartridges may have dried out (has happened to me, though in a different ink jet printer). New cartridges would solve the problem, but possibly you want a printer that doesn't have this kind of problem in the first place...

    – dirkt
    Sep 28 '17 at 14:09











  • Run the nozzle check print test to see whether it's capable of printing. Printheads do get clogged, in which case a few cleaning cycles may not make a difference. Let us know the result. If it's a clogged printhead, there are a number of existing answers we can point you to on how to fix that.

    – fixer1234
    Sep 28 '17 at 17:13











  • Thank you. I can confirm none of the print test print anything. If you could point me to said unclogging answers it would be much appreciated.

    – Norbert
    Sep 28 '17 at 20:07











  • @Norbert, just FYI, if you address a comment to a user with @, like I did here, they will get an alert to your post. Otherwise, people will be aware of it only if they happen to stumble across it. You'll find lots of instructions by Googling "printhead cleaning", or searching on that phrase here. The easiest one for me to find here was one I wrote: How do I clean just one color of my inkjet printhead? (ignore the question title). Hope it helps.

    – fixer1234
    Sep 30 '17 at 2:33











  • @fixer1234, thank you for both tips.

    – Norbert
    Oct 2 '17 at 2:50

















Guess: If the printer hasn't been used for some time, the ink in the cartridges may have dried out (has happened to me, though in a different ink jet printer). New cartridges would solve the problem, but possibly you want a printer that doesn't have this kind of problem in the first place...

– dirkt
Sep 28 '17 at 14:09





Guess: If the printer hasn't been used for some time, the ink in the cartridges may have dried out (has happened to me, though in a different ink jet printer). New cartridges would solve the problem, but possibly you want a printer that doesn't have this kind of problem in the first place...

– dirkt
Sep 28 '17 at 14:09













Run the nozzle check print test to see whether it's capable of printing. Printheads do get clogged, in which case a few cleaning cycles may not make a difference. Let us know the result. If it's a clogged printhead, there are a number of existing answers we can point you to on how to fix that.

– fixer1234
Sep 28 '17 at 17:13





Run the nozzle check print test to see whether it's capable of printing. Printheads do get clogged, in which case a few cleaning cycles may not make a difference. Let us know the result. If it's a clogged printhead, there are a number of existing answers we can point you to on how to fix that.

– fixer1234
Sep 28 '17 at 17:13













Thank you. I can confirm none of the print test print anything. If you could point me to said unclogging answers it would be much appreciated.

– Norbert
Sep 28 '17 at 20:07





Thank you. I can confirm none of the print test print anything. If you could point me to said unclogging answers it would be much appreciated.

– Norbert
Sep 28 '17 at 20:07













@Norbert, just FYI, if you address a comment to a user with @, like I did here, they will get an alert to your post. Otherwise, people will be aware of it only if they happen to stumble across it. You'll find lots of instructions by Googling "printhead cleaning", or searching on that phrase here. The easiest one for me to find here was one I wrote: How do I clean just one color of my inkjet printhead? (ignore the question title). Hope it helps.

– fixer1234
Sep 30 '17 at 2:33





@Norbert, just FYI, if you address a comment to a user with @, like I did here, they will get an alert to your post. Otherwise, people will be aware of it only if they happen to stumble across it. You'll find lots of instructions by Googling "printhead cleaning", or searching on that phrase here. The easiest one for me to find here was one I wrote: How do I clean just one color of my inkjet printhead? (ignore the question title). Hope it helps.

– fixer1234
Sep 30 '17 at 2:33













@fixer1234, thank you for both tips.

– Norbert
Oct 2 '17 at 2:50





@fixer1234, thank you for both tips.

– Norbert
Oct 2 '17 at 2:50










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I ran the Cleaning tool option on the printer and it fixed the problem!






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    I ran the Cleaning tool option on the printer and it fixed the problem!






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      I ran the Cleaning tool option on the printer and it fixed the problem!






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      user1012592 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
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        I ran the Cleaning tool option on the printer and it fixed the problem!






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        I ran the Cleaning tool option on the printer and it fixed the problem!







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        answered 12 mins ago









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