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Why is my Slack DM list incomplete?

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2

I am trying to keep the full list of people in the "Direct Messages" sidebar, in order to permanently be able to see who's online and start a conversation with these people when I need to.

I could accomplish this by clicking "Open a Direct Message" to add each member, but Slack actually keeps reducing this list in a mysterious way, despite the setting "in the sidebar, show all my channels and DMs".

Does anyone have an idea how to fix this?

slack

share|improve this question

edited 4 mins ago

JakeGould

32k1098140

asked Apr 12 '17 at 16:29

sahbisahbi

1112

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I noticed the same thing. My guess is that it removes DMs with no activity after some time.
  
  – Erik Kalkoken
  Apr 16 '17 at 14:10
  

  
  
  
  

add a comment | 

2

I am trying to keep the full list of people in the "Direct Messages" sidebar, in order to permanently be able to see who's online and start a conversation with these people when I need to.

I could accomplish this by clicking "Open a Direct Message" to add each member, but Slack actually keeps reducing this list in a mysterious way, despite the setting "in the sidebar, show all my channels and DMs".

Does anyone have an idea how to fix this?

slack

share|improve this question

edited 4 mins ago

JakeGould

32k1098140

asked Apr 12 '17 at 16:29

sahbisahbi

1112

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I noticed the same thing. My guess is that it removes DMs with no activity after some time.
  
  – Erik Kalkoken
  Apr 16 '17 at 14:10
  

  
  
  
  

add a comment | 

I am trying to keep the full list of people in the "Direct Messages" sidebar, in order to permanently be able to see who's online and start a conversation with these people when I need to.

I could accomplish this by clicking "Open a Direct Message" to add each member, but Slack actually keeps reducing this list in a mysterious way, despite the setting "in the sidebar, show all my channels and DMs".

Does anyone have an idea how to fix this?

slack

share|improve this question

edited 4 mins ago

JakeGould

32k1098140

asked Apr 12 '17 at 16:29

sahbisahbi

1112

share|improve this question

edited 4 mins ago

JakeGould

32k1098140

asked Apr 12 '17 at 16:29

sahbisahbi

1112

share|improve this question

edited 4 mins ago

JakeGould

32k1098140

asked Apr 12 '17 at 16:29

sahbisahbi

1112

edited 4 mins ago

JakeGould

32k1098140

edited 4 mins ago

JakeGould

32k1098140

asked Apr 12 '17 at 16:29

sahbisahbi

1112

asked Apr 12 '17 at 16:29

sahbisahbi

1112

2 Answers
2

active

oldest

votes

2

Here's what I got from Slack support:

I can confirm that what you’re experiencing is expected behavior, which I’m happy explain. Once you have more than 11 direct messages (DMs) or group DMs open, any additional direct messages are expected to fall off the list if the DM is not opened during your current session, there has been no activity in the DM in the past week, or there are no unread messages in the DM.

I’m afraid there’s currently no way to turn this behavior off, I’m sorry for the frustration this has caused you. I certainly can see how it would be useful to be able to view all your DMs listed in your sidebar. I’ve gone ahead and shared your experience with the right people on my team.

In the meantime, you can star all your key DMs to keep them all listed in your sidebar (:star: icon under a member’s name at the top) or quickly pull-up a conversation by using the quick switcher,
Cmd/Ctrl + K.

• Star channels, messages, or files: https://get.slack.help/hc/en-us/articles/201331016-Star-channels-messages-or-files




• Using the Quick Switcher: https://get.slack.help/hc/en-us/articles/226599368-How-to-use-the-Quick-Switcher-

share|improve this answer

edited 4 mins ago

JakeGould

32k1098140

answered Jun 12 '18 at 22:29

user914108user914108

212

add a comment | 

-1

I have DM fall off the list even when I message them daily while others that I have not messaged for weeks stay on the list.

share|improve this answer

answered 13 mins ago

Gregory EllisGregory Ellis

1

New contributor

Gregory Ellis is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

add a comment | 

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2

Here's what I got from Slack support:

I can confirm that what you’re experiencing is expected behavior, which I’m happy explain. Once you have more than 11 direct messages (DMs) or group DMs open, any additional direct messages are expected to fall off the list if the DM is not opened during your current session, there has been no activity in the DM in the past week, or there are no unread messages in the DM.

I’m afraid there’s currently no way to turn this behavior off, I’m sorry for the frustration this has caused you. I certainly can see how it would be useful to be able to view all your DMs listed in your sidebar. I’ve gone ahead and shared your experience with the right people on my team.

In the meantime, you can star all your key DMs to keep them all listed in your sidebar (:star: icon under a member’s name at the top) or quickly pull-up a conversation by using the quick switcher,
Cmd/Ctrl + K.

• Star channels, messages, or files: https://get.slack.help/hc/en-us/articles/201331016-Star-channels-messages-or-files




• Using the Quick Switcher: https://get.slack.help/hc/en-us/articles/226599368-How-to-use-the-Quick-Switcher-

share|improve this answer

edited 4 mins ago

JakeGould

32k1098140

answered Jun 12 '18 at 22:29

user914108user914108

212

add a comment | 

2

Here's what I got from Slack support:

I can confirm that what you’re experiencing is expected behavior, which I’m happy explain. Once you have more than 11 direct messages (DMs) or group DMs open, any additional direct messages are expected to fall off the list if the DM is not opened during your current session, there has been no activity in the DM in the past week, or there are no unread messages in the DM.

I’m afraid there’s currently no way to turn this behavior off, I’m sorry for the frustration this has caused you. I certainly can see how it would be useful to be able to view all your DMs listed in your sidebar. I’ve gone ahead and shared your experience with the right people on my team.

In the meantime, you can star all your key DMs to keep them all listed in your sidebar (:star: icon under a member’s name at the top) or quickly pull-up a conversation by using the quick switcher,
Cmd/Ctrl + K.

• Star channels, messages, or files: https://get.slack.help/hc/en-us/articles/201331016-Star-channels-messages-or-files




• Using the Quick Switcher: https://get.slack.help/hc/en-us/articles/226599368-How-to-use-the-Quick-Switcher-

share|improve this answer

edited 4 mins ago

JakeGould

32k1098140

answered Jun 12 '18 at 22:29

user914108user914108

212

add a comment | 

Here's what I got from Slack support:

I can confirm that what you’re experiencing is expected behavior, which I’m happy explain. Once you have more than 11 direct messages (DMs) or group DMs open, any additional direct messages are expected to fall off the list if the DM is not opened during your current session, there has been no activity in the DM in the past week, or there are no unread messages in the DM.

I’m afraid there’s currently no way to turn this behavior off, I’m sorry for the frustration this has caused you. I certainly can see how it would be useful to be able to view all your DMs listed in your sidebar. I’ve gone ahead and shared your experience with the right people on my team.

In the meantime, you can star all your key DMs to keep them all listed in your sidebar (:star: icon under a member’s name at the top) or quickly pull-up a conversation by using the quick switcher,
Cmd/Ctrl + K.

• Star channels, messages, or files: https://get.slack.help/hc/en-us/articles/201331016-Star-channels-messages-or-files




• Using the Quick Switcher: https://get.slack.help/hc/en-us/articles/226599368-How-to-use-the-Quick-Switcher-

share|improve this answer

edited 4 mins ago

JakeGould

32k1098140

answered Jun 12 '18 at 22:29

user914108user914108

212

share|improve this answer

edited 4 mins ago

JakeGould

32k1098140

answered Jun 12 '18 at 22:29

user914108user914108

212

edited 4 mins ago

JakeGould

32k1098140

edited 4 mins ago

JakeGould

32k1098140

answered Jun 12 '18 at 22:29

user914108user914108

212

answered Jun 12 '18 at 22:29

user914108user914108

212

-1

I have DM fall off the list even when I message them daily while others that I have not messaged for weeks stay on the list.

share|improve this answer

answered 13 mins ago

Gregory EllisGregory Ellis

1

New contributor

Gregory Ellis is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

add a comment | 

-1

I have DM fall off the list even when I message them daily while others that I have not messaged for weeks stay on the list.

share|improve this answer

answered 13 mins ago

Gregory EllisGregory Ellis

1

New contributor

Gregory Ellis is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

add a comment | 

I have DM fall off the list even when I message them daily while others that I have not messaged for weeks stay on the list.

share|improve this answer

answered 13 mins ago

Gregory EllisGregory Ellis

1

New contributor

Gregory Ellis is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

share|improve this answer

answered 13 mins ago

Gregory EllisGregory Ellis

1

New contributor

Gregory Ellis is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

answered 13 mins ago

Gregory EllisGregory Ellis

1

New contributor

Gregory Ellis is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

answered 13 mins ago

Gregory EllisGregory Ellis

1