Surface Pro 2 / Windows 8.1 - Charging Issue Unicorn Meta Zoo #1: Why another podcast? ...

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Surface Pro 2 / Windows 8.1 - Charging Issue



Unicorn Meta Zoo #1: Why another podcast?
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5















I purchased the Surface Pro 2 a few days ago (release day) and it has been running great, but over the last 3 days I have encountered a weird charging issue.



I like to drain my battery down to near 8% range before I charge it, and sometimes it will go to sleep or hibernate before I get a chance to plug it in.



This issue has happened to me 3 times this far over the last 3 days.



When at 8% battery, I plug in my device.



The first two times, the battery icon would display plugged in, not charging, and the 8% would continue to drop to 0%, still saying plugged in, not charging. When it happened just now, the icon displayed plugged in, charging, but continued to drop to 0%.



The first time I figured this was just an issue where I was drawing too much current for it to be powered on, and charge at the same time.



When in this state, I accidentally removed the charger, and the device powered down, power loss, as expected, however, when the device booted back up, it showed that it was plugged in, and charging, and that my battery was at 100% (it had been on the charger for a while), as it should be... This was a genuine 100% charge, as the battery lasted its full life after being unplugged at this point.



The second and third time this happened I paid more close attention to it, and the same thing happened. If I reboot, it becomes fixed, but still, if the charger is disconnected, loss of power, device force powers down, but if I initiate a shutdown / reboot, everything is back to normal..



Has anybody else encountered this issue? Is it something with Windows8? Is it a known issue with the Surface Pro 2? Do I have a hardware issue?










share|improve this question














bumped to the homepage by Community 23 hours ago


This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
















  • you should ask this on the official Surface support forum: answers.microsoft.com/en-us/surface/forum

    – magicandre1981
    Nov 5 '13 at 17:36











  • I have a similar problem since yesterday :/

    – Sam
    Jan 1 '14 at 16:09








  • 1





    I have the original Surface Pro, and this happened to me, very occasionally, usually just before Microsoft issued an update. I believe the issue is firmware related, as after I received a firmware update, it never happened again. Have you checked for a firmware update?

    – JoelSolo
    Jun 21 '14 at 20:38











  • Can you not just Send it back and have it replaced

    – Dave
    Jun 21 '14 at 20:45













  • You can check the support Microsoft document microsoft.com/surface/en-us/support/hardware-and-drivers/…

    – vembutech
    Mar 13 '15 at 20:19


















5















I purchased the Surface Pro 2 a few days ago (release day) and it has been running great, but over the last 3 days I have encountered a weird charging issue.



I like to drain my battery down to near 8% range before I charge it, and sometimes it will go to sleep or hibernate before I get a chance to plug it in.



This issue has happened to me 3 times this far over the last 3 days.



When at 8% battery, I plug in my device.



The first two times, the battery icon would display plugged in, not charging, and the 8% would continue to drop to 0%, still saying plugged in, not charging. When it happened just now, the icon displayed plugged in, charging, but continued to drop to 0%.



The first time I figured this was just an issue where I was drawing too much current for it to be powered on, and charge at the same time.



When in this state, I accidentally removed the charger, and the device powered down, power loss, as expected, however, when the device booted back up, it showed that it was plugged in, and charging, and that my battery was at 100% (it had been on the charger for a while), as it should be... This was a genuine 100% charge, as the battery lasted its full life after being unplugged at this point.



The second and third time this happened I paid more close attention to it, and the same thing happened. If I reboot, it becomes fixed, but still, if the charger is disconnected, loss of power, device force powers down, but if I initiate a shutdown / reboot, everything is back to normal..



Has anybody else encountered this issue? Is it something with Windows8? Is it a known issue with the Surface Pro 2? Do I have a hardware issue?










share|improve this question














bumped to the homepage by Community 23 hours ago


This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
















  • you should ask this on the official Surface support forum: answers.microsoft.com/en-us/surface/forum

    – magicandre1981
    Nov 5 '13 at 17:36











  • I have a similar problem since yesterday :/

    – Sam
    Jan 1 '14 at 16:09








  • 1





    I have the original Surface Pro, and this happened to me, very occasionally, usually just before Microsoft issued an update. I believe the issue is firmware related, as after I received a firmware update, it never happened again. Have you checked for a firmware update?

    – JoelSolo
    Jun 21 '14 at 20:38











  • Can you not just Send it back and have it replaced

    – Dave
    Jun 21 '14 at 20:45













  • You can check the support Microsoft document microsoft.com/surface/en-us/support/hardware-and-drivers/…

    – vembutech
    Mar 13 '15 at 20:19














5












5








5


3






I purchased the Surface Pro 2 a few days ago (release day) and it has been running great, but over the last 3 days I have encountered a weird charging issue.



I like to drain my battery down to near 8% range before I charge it, and sometimes it will go to sleep or hibernate before I get a chance to plug it in.



This issue has happened to me 3 times this far over the last 3 days.



When at 8% battery, I plug in my device.



The first two times, the battery icon would display plugged in, not charging, and the 8% would continue to drop to 0%, still saying plugged in, not charging. When it happened just now, the icon displayed plugged in, charging, but continued to drop to 0%.



The first time I figured this was just an issue where I was drawing too much current for it to be powered on, and charge at the same time.



When in this state, I accidentally removed the charger, and the device powered down, power loss, as expected, however, when the device booted back up, it showed that it was plugged in, and charging, and that my battery was at 100% (it had been on the charger for a while), as it should be... This was a genuine 100% charge, as the battery lasted its full life after being unplugged at this point.



The second and third time this happened I paid more close attention to it, and the same thing happened. If I reboot, it becomes fixed, but still, if the charger is disconnected, loss of power, device force powers down, but if I initiate a shutdown / reboot, everything is back to normal..



Has anybody else encountered this issue? Is it something with Windows8? Is it a known issue with the Surface Pro 2? Do I have a hardware issue?










share|improve this question














I purchased the Surface Pro 2 a few days ago (release day) and it has been running great, but over the last 3 days I have encountered a weird charging issue.



I like to drain my battery down to near 8% range before I charge it, and sometimes it will go to sleep or hibernate before I get a chance to plug it in.



This issue has happened to me 3 times this far over the last 3 days.



When at 8% battery, I plug in my device.



The first two times, the battery icon would display plugged in, not charging, and the 8% would continue to drop to 0%, still saying plugged in, not charging. When it happened just now, the icon displayed plugged in, charging, but continued to drop to 0%.



The first time I figured this was just an issue where I was drawing too much current for it to be powered on, and charge at the same time.



When in this state, I accidentally removed the charger, and the device powered down, power loss, as expected, however, when the device booted back up, it showed that it was plugged in, and charging, and that my battery was at 100% (it had been on the charger for a while), as it should be... This was a genuine 100% charge, as the battery lasted its full life after being unplugged at this point.



The second and third time this happened I paid more close attention to it, and the same thing happened. If I reboot, it becomes fixed, but still, if the charger is disconnected, loss of power, device force powers down, but if I initiate a shutdown / reboot, everything is back to normal..



Has anybody else encountered this issue? Is it something with Windows8? Is it a known issue with the Surface Pro 2? Do I have a hardware issue?







windows power windows-8.1 microsoft-surface microsoft-surface-pro






share|improve this question













share|improve this question











share|improve this question




share|improve this question










asked Nov 5 '13 at 8:08









Matt ClarkMatt Clark

1,57011729




1,57011729





bumped to the homepage by Community 23 hours ago


This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.







bumped to the homepage by Community 23 hours ago


This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.















  • you should ask this on the official Surface support forum: answers.microsoft.com/en-us/surface/forum

    – magicandre1981
    Nov 5 '13 at 17:36











  • I have a similar problem since yesterday :/

    – Sam
    Jan 1 '14 at 16:09








  • 1





    I have the original Surface Pro, and this happened to me, very occasionally, usually just before Microsoft issued an update. I believe the issue is firmware related, as after I received a firmware update, it never happened again. Have you checked for a firmware update?

    – JoelSolo
    Jun 21 '14 at 20:38











  • Can you not just Send it back and have it replaced

    – Dave
    Jun 21 '14 at 20:45













  • You can check the support Microsoft document microsoft.com/surface/en-us/support/hardware-and-drivers/…

    – vembutech
    Mar 13 '15 at 20:19



















  • you should ask this on the official Surface support forum: answers.microsoft.com/en-us/surface/forum

    – magicandre1981
    Nov 5 '13 at 17:36











  • I have a similar problem since yesterday :/

    – Sam
    Jan 1 '14 at 16:09








  • 1





    I have the original Surface Pro, and this happened to me, very occasionally, usually just before Microsoft issued an update. I believe the issue is firmware related, as after I received a firmware update, it never happened again. Have you checked for a firmware update?

    – JoelSolo
    Jun 21 '14 at 20:38











  • Can you not just Send it back and have it replaced

    – Dave
    Jun 21 '14 at 20:45













  • You can check the support Microsoft document microsoft.com/surface/en-us/support/hardware-and-drivers/…

    – vembutech
    Mar 13 '15 at 20:19

















you should ask this on the official Surface support forum: answers.microsoft.com/en-us/surface/forum

– magicandre1981
Nov 5 '13 at 17:36





you should ask this on the official Surface support forum: answers.microsoft.com/en-us/surface/forum

– magicandre1981
Nov 5 '13 at 17:36













I have a similar problem since yesterday :/

– Sam
Jan 1 '14 at 16:09







I have a similar problem since yesterday :/

– Sam
Jan 1 '14 at 16:09






1




1





I have the original Surface Pro, and this happened to me, very occasionally, usually just before Microsoft issued an update. I believe the issue is firmware related, as after I received a firmware update, it never happened again. Have you checked for a firmware update?

– JoelSolo
Jun 21 '14 at 20:38





I have the original Surface Pro, and this happened to me, very occasionally, usually just before Microsoft issued an update. I believe the issue is firmware related, as after I received a firmware update, it never happened again. Have you checked for a firmware update?

– JoelSolo
Jun 21 '14 at 20:38













Can you not just Send it back and have it replaced

– Dave
Jun 21 '14 at 20:45







Can you not just Send it back and have it replaced

– Dave
Jun 21 '14 at 20:45















You can check the support Microsoft document microsoft.com/surface/en-us/support/hardware-and-drivers/…

– vembutech
Mar 13 '15 at 20:19





You can check the support Microsoft document microsoft.com/surface/en-us/support/hardware-and-drivers/…

– vembutech
Mar 13 '15 at 20:19










2 Answers
2






active

oldest

votes


















0














Same exact issue here, although not a serious fix, changing power management options, for example setting never turn off display, triggers problem. Resetting these options allows battery to charge again and give correct charge state. Till update fix this might work for you.






share|improve this answer
























  • For me resetting the power options did not fix the problem :(

    – Sam
    Jan 1 '14 at 16:10











  • so weird. On Balanced, not charging. On Power Saver, charging. I'm going to leave it on Power Saver at least until it's charged up :-)

    – Kate Gregory
    Dec 6 '14 at 13:19



















0














I bought my Surface 2 yesterday from Best Buy. It didn't turn on out of the box. Plugged it in thinking it needs a charge. A few hours later found out that it says plugged in but not charging.



I went to control panel, device manager and un-installed all the battery drivers. Restarted it and noticed that it updated something. Once it came up it started charging the battery instantly. It is now up to %55 charged and I running the windows and firmware update. Hopefully that will solve the issue permanently.






share|improve this answer


























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    2 Answers
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    2 Answers
    2






    active

    oldest

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    active

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    active

    oldest

    votes









    0














    Same exact issue here, although not a serious fix, changing power management options, for example setting never turn off display, triggers problem. Resetting these options allows battery to charge again and give correct charge state. Till update fix this might work for you.






    share|improve this answer
























    • For me resetting the power options did not fix the problem :(

      – Sam
      Jan 1 '14 at 16:10











    • so weird. On Balanced, not charging. On Power Saver, charging. I'm going to leave it on Power Saver at least until it's charged up :-)

      – Kate Gregory
      Dec 6 '14 at 13:19
















    0














    Same exact issue here, although not a serious fix, changing power management options, for example setting never turn off display, triggers problem. Resetting these options allows battery to charge again and give correct charge state. Till update fix this might work for you.






    share|improve this answer
























    • For me resetting the power options did not fix the problem :(

      – Sam
      Jan 1 '14 at 16:10











    • so weird. On Balanced, not charging. On Power Saver, charging. I'm going to leave it on Power Saver at least until it's charged up :-)

      – Kate Gregory
      Dec 6 '14 at 13:19














    0












    0








    0







    Same exact issue here, although not a serious fix, changing power management options, for example setting never turn off display, triggers problem. Resetting these options allows battery to charge again and give correct charge state. Till update fix this might work for you.






    share|improve this answer













    Same exact issue here, although not a serious fix, changing power management options, for example setting never turn off display, triggers problem. Resetting these options allows battery to charge again and give correct charge state. Till update fix this might work for you.







    share|improve this answer












    share|improve this answer



    share|improve this answer










    answered Dec 6 '13 at 13:06









    DamarafakaDamarafaka

    91




    91













    • For me resetting the power options did not fix the problem :(

      – Sam
      Jan 1 '14 at 16:10











    • so weird. On Balanced, not charging. On Power Saver, charging. I'm going to leave it on Power Saver at least until it's charged up :-)

      – Kate Gregory
      Dec 6 '14 at 13:19



















    • For me resetting the power options did not fix the problem :(

      – Sam
      Jan 1 '14 at 16:10











    • so weird. On Balanced, not charging. On Power Saver, charging. I'm going to leave it on Power Saver at least until it's charged up :-)

      – Kate Gregory
      Dec 6 '14 at 13:19

















    For me resetting the power options did not fix the problem :(

    – Sam
    Jan 1 '14 at 16:10





    For me resetting the power options did not fix the problem :(

    – Sam
    Jan 1 '14 at 16:10













    so weird. On Balanced, not charging. On Power Saver, charging. I'm going to leave it on Power Saver at least until it's charged up :-)

    – Kate Gregory
    Dec 6 '14 at 13:19





    so weird. On Balanced, not charging. On Power Saver, charging. I'm going to leave it on Power Saver at least until it's charged up :-)

    – Kate Gregory
    Dec 6 '14 at 13:19













    0














    I bought my Surface 2 yesterday from Best Buy. It didn't turn on out of the box. Plugged it in thinking it needs a charge. A few hours later found out that it says plugged in but not charging.



    I went to control panel, device manager and un-installed all the battery drivers. Restarted it and noticed that it updated something. Once it came up it started charging the battery instantly. It is now up to %55 charged and I running the windows and firmware update. Hopefully that will solve the issue permanently.






    share|improve this answer






























      0














      I bought my Surface 2 yesterday from Best Buy. It didn't turn on out of the box. Plugged it in thinking it needs a charge. A few hours later found out that it says plugged in but not charging.



      I went to control panel, device manager and un-installed all the battery drivers. Restarted it and noticed that it updated something. Once it came up it started charging the battery instantly. It is now up to %55 charged and I running the windows and firmware update. Hopefully that will solve the issue permanently.






      share|improve this answer




























        0












        0








        0







        I bought my Surface 2 yesterday from Best Buy. It didn't turn on out of the box. Plugged it in thinking it needs a charge. A few hours later found out that it says plugged in but not charging.



        I went to control panel, device manager and un-installed all the battery drivers. Restarted it and noticed that it updated something. Once it came up it started charging the battery instantly. It is now up to %55 charged and I running the windows and firmware update. Hopefully that will solve the issue permanently.






        share|improve this answer















        I bought my Surface 2 yesterday from Best Buy. It didn't turn on out of the box. Plugged it in thinking it needs a charge. A few hours later found out that it says plugged in but not charging.



        I went to control panel, device manager and un-installed all the battery drivers. Restarted it and noticed that it updated something. Once it came up it started charging the battery instantly. It is now up to %55 charged and I running the windows and firmware update. Hopefully that will solve the issue permanently.







        share|improve this answer














        share|improve this answer



        share|improve this answer








        edited Dec 6 '14 at 13:42









        Vinayak

        8,69044074




        8,69044074










        answered Oct 1 '14 at 17:45









        JoeJoe

        11




        11






























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